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  • Thanks Mike - we just found the answer on Suiteanswers - we arenot using suite talk , just custom html online form . Case origin is set during the creation of each different online form , we had another issue with customer center not showing correct origin this is becuase our NS consutant pointed the CC to the same form…
    in Custom Online Form showing as case origin 'phone' Comment by 3965560 Jun 29, 2017 11:59AM
  • I've sent a copy of all these comments to our web design team to see if they can help with pur challenge to get nicer ( even half decent looking ! forms ) - honestly I cannot believe the limitations of the standard offering in Netsuite currently - it's like going back to 90s with seemingly none to little design flexibility…
    in Create responsive / nice looking online customer forms? Comment by 3965560 Jul 13, 2017 9:31AM
  • Hi we have a similar predicament . Multiple Case Profiles ( requiring their own branding / system email notifications and territory ) Some subsidiaries have more than one case profile by either brand or type of query , i think for 'email to case' the routing will pick up / direct to the right group within Support from the…
    in Creating A Second Company or Department? Comment by 3965560 Oct 18, 2017 11:40AM