Thanks Mike - we just found the answer on Suiteanswers - we arenot using suite talk , just custom html online form . Case origin is set during the creation of each different online form , we had another issue with customer center not showing correct origin this is becuase our NS consutant pointed the CC to the same form…

I've sent a copy of all these comments to our web design team to see if they can help with pur challenge to get nicer ( even half decent looking ! forms ) - honestly I cannot believe the limitations of the standard offering in Netsuite currently - it's like going back to 90s with seemingly none to little design flexibility…

Hi we have a similar predicament . Multiple Case Profiles ( requiring their own branding / system email notifications and territory ) Some subsidiaries have more than one case profile by either brand or type of query , i think for 'email to case' the routing will pick up / direct to the right group within Support from the…