4189357 — NetSuite Community

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Comments

Hi, Thanks for the response! I believe that is close, but I actually do not want it to be assigned to ANYONE that is not currently logged in.

in Is there a way to setup auto-assignment (cases) to only assign to currently logged in users Comment by 4189357 Aug 4, 2020 3:10PM
Hey!, Thank you so much for the reply. I will take a look into the assignment rules. In regards to the saved search, do you know if there is a method for minutes? The hours are very close, but I need to somehow trigger a notification email when a case is in-progress for more than 10 minutes.. Thanks in advance for any…

in NetSuite Email Delivery & Average Handle Time Comment by 4189357 Feb 27, 2020 10:50AM