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Comments
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Thank you for your time Kristoffer. Adrian.
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Kristoffer, Here is the screenshot. Yes, it is on the project record. The field is not visible anymore after the project is created. I'm thinking it's a non stored field? Thanks, Adrian.
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Michelle, I did open a case with support. Thank you for following up, Adrian.
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Michelle, Is is random, not just from one email address. We tested internally from a few emails and sometimes cases are created, sometimes they are not. We also resent the same email a few times and let's say 1 out of 3 tries the case was created. Strange. Thanks, Adrian.
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Thank you Dominica.
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Emilia, That was the issue. The time entries were related to a project. Makes sense now. Thank you, Adrian.
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I got it. The Custom Lists permission had to be added to the role. What threw me off was the fact that I was able to add new values to the list under the same role but that's probably because I am the owner of the record. Thanks, Adrian.
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Pauline, Thank you for your response but maybe I wasn't clear with my issue. I was referring to adding a new value to a custom list. The PLUS sign is not available for a specific user. Thanks, Adrian.
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It is a custom record and Yes, the role is custom. But If I login with that role, the Quick Add is showing. Thanks.