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On Friday, October 10, 2025, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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Thanks Karerina, We have contacted support and connected together to show them the issue. They have noted many scenarios, but still investigating why it is happening. We are waiting for a response now, I will comment with the solution if found. Regards, Ahmad