Angela Bayliss · Senior Solution Architect · SuiteMaster

wow, wouldnt work all day, one post, and it is all fixed. thanks, netsuite gods.

Apparently, we used to be able to do Credit Holds on the Customer via Mass Updates, but that field is no longer available as a Mass Update field. Credit Limits are available, but not Credit Holds. Credit Hold still shows on the Financials tab (adjacent to Credit Limit), but is just not available via Mass Update. How can we…

Could you clarify something for me. I have never used any code in NS. Was that code for NS or the Dymo software. are you asking about the barcode?

Our company has long used the User Notes (on Customer records, Cases, and other places) to log unstructured information -- which I believe is the purpose of the User Notes. The problem is that users can go back and edit their notes (even when their Notes Tab permission is limited to "Create"). They can change the content…

That's exactly what "Serial Number Barcode" is... what am I missing? ;) Maybe I am missing something here- not you. I have been messing with the pdf layout. I found that the standard pdf layout does list all four fields, the problem I saw was that they were superimposed upon each other. When I removed some fields, I could…

me too. It isnt looking promising, nobody else seems to have any ideas.

Erik, I have run into this a few times. I never have been able to get it pushed through without forcing it. Essentially, I route the payment in as a check, (or cash) and make notes in a custom user notes field on all transactions. I list the cc info, auth number, etc. Then I apply it to the customer, and still have a…

Thanks for the quick response, Evan, it is much easier to accept and be patient, when I can understand the logical reasoning behind the issue. I have logged a case (enhancement) once they assign a number and let me know what it is, I will gladly post this. Thanks for your time.

Evan, I am really confused. What I am asking for was there a short time ago, now it isn't. Please assist me in understanding this. I am trying not to blow a gasket because from my perception, one minute I had it, then it was taken away with no warning or notice. So, perhaps you can help me to see it from your eyes. Was…

Is this coming back?? I need this on Mass updates, and I need it back soon...

Thanks Ken - this is a huge issue for us because several hundred of our items on our website are set to 0 weight and use only the handling. Currently, with the issue happening right now our customers are seeing a 50%increase in shipping costs because it is taking the handling rate plus 1 pound of UPS rate. However, it is…

it seems to be a hiccup in the system- happens only once in a while- and for the life of me, I can't figure out why. Netsuite throws an error at the time the card is billed, but Verisign confirms the charge went through. (as does the bank). Since we Don't want to run the card again, this is the only fix I could come up…

Carrie, What costing method do you use?

I am dealing with auditors today, making sense is not necessary. Carrie, I see you mention two issues in this thread- weights, and inventory valuation. I can't help you with the weights, I havent dealt with those. I may have some insight into the valuation. What you are saying sounds familiar to me.

no, there is no audit trail for programming changes.

bad jon, bad.

I attempted to take this subject up with my CFO. I guess that for our company, at least, there is so much residual dissatisfaction following the original botched implementation that he looked at me with a blank look and said- your not serious, are you? Ozlink is kind of pricey- 1k per workstation to set up, another 100 per…

You know what? this would be funny, except I jokingly told my warehouse to just cover the corner with a post it before printing. :( Now it is hysterical. It is such a simple thing.....really, but then again I guess what is simple in concept may be a pain for someone else.

Redi- did you get this to work?

Shipping integration with NetSuite and having it perform like carrier software is not an easy task. We blind ship all the time, and we were able to rig it up by changing account information in the NetSuite account...but this was far from ideal. We are going to do an OzLink shipping integration that will cover everything we…

We are having problems setting up Outlook to work with NS. We have tried this on several of our seats, each downloading the info, however the buttons that are 'supposed' to show up in your outlook after reopening it, are simply not there. What are we missing? go to tools: options: advanced options: other: com add ins:add:…

did you try what I outlined? try removing and reinstalling the right add in. I had problems with this for a while, but once I figured out where these are, it seemed to work perfectly, other than sometimes being slow.

Netsuite can you ask a support rep to call me back during business hours: Monday - Friday 8am to 5pm Central time? I got a call on this on Saturday, June 16th & it stated that they would try again on Sunday?!?! There was also a e-mail that asked if I had a different number because they weren't able to reach me & they would…

snoggers, I really feel for your attitude, when I find something about NS I can praise, I give it my all. If I may ask, do you have advanced inventory? If so, is it still worth the cost you shelled out?

I have contacted FedEx regarding this request, and they asked me the following questions: [LIST] [*]Could you send me the customer name and location? [*]Would an alternate return address work for them, or do they truly need no address at all? [*]If the recipient refuses the package, or it is otherwise undeliverable, what…

c'mon- anyone? can anyone help me here? Surely I am not the only one who has ever needed to do a blind drop ship?

nobody? anybody out there?

Don't worry Angela, I try never to comment on my customers' state of mind ;) Don't we all.... It is working, thanks. Have a great weekend!

I know you are right, but why can an employee approve their own PO in the UI. *sigh* Time to re-re-write our policies . . . -Andrew well, because they are buyers, not execs- silly. separation of duties....;)

but wait- there is more- it seems that someone can also go into the invoices and change the serials there- with no record in the audit trail. The common factor seems to be serials - you can change them with no impact to the history or system notes. Welcome to April.