Hello Niks, I have opened a Support Case for this issue of having the Sales Order fail to bill if the Gift Card has zeroed out the total value. The NetSuite Support rep was able to reproduce the error in his Standard Testing Environment and is continuing to seek a solution. Best, Britt

Our Shopify Gift Card redemption process is improved but still not perfect. Here's the part that now works: All Shopify Gift Card Items were re-mapped to a Gift Card liability GL account in NetSuite. The redemption method is via a new non-inventory item called GIFTCARD REDEEM also mapped to the same liability account (you…

Hello Niks, Thanks for following up. As I understand the NetSuite Connector set-up, if a Gift Card pays for the full value of the order, the NetSuite Connector will look for a Payment Method called Gift Card. If the Gift Card covers only a portion of the order, the NetSuite Connector will look for a Discount Item as a…

Hi Jack, Thanks for the response. NetSuite Connector was included in our NetSuite package and we had a NetSuite Connector integration specialist (formerly with FarApp) set it up for us. So we have Shopify orders flowing into NetSuite but we came to the end of our integration period with our specialist without getting the…