Bry Cabria-Oracle NSC Guru

Thanks for checking. I checked again for possible root-cause. Kindly confirm if you have custom fields added in the SC Configuration of your web store. Navigate to Commerce > Websites > Configuration Select website and domain Go to Advanced Tab > Custom Fields Subtab Check if you have custom fields, try removing the custom…

Hi @User_ZA0IY Can you provide as to what some CSS change were done to prevent the problem from occurring? That would be a good information to know especially if there are others encountering the same problem. Regarding the SC Posh Theme, any improvements or fixes are usually done through SC Base Theme releases. Typically,…

Hello @User_ZA0IY Were you able to check my last comment? Do let me know if you have questions. Thank you

Hi @User_OLEVY Thanks for letting me know. I would suggest filing a support ticket for this one in case this could be a defect. Thank you

Hi @User_OLEVY It's hard to say what's causing the issue but it could be Connection Timeout. Could you try enabling the REMEMBER ME feature on login then test again? Let me know if it fixes the problem.

Hi @User_ZA0IY Thanks for the information. It’s possible that scripts deployed to the Sales Order record are contributing to the loading time. One thing you may want to check is whether there are scripts intended to run only in the UI context that are also executing in the web store context. To check: Go to Customization >…

Hi @User_ZA0IY Thank you for sharing the URL. Upon checking, I can't seem to replicate the problem. Tried multiple times by clearing cache and opening the site in Incognito browser [Edge, Chrome, Firefox] Are you still able to replicate the problem?

Hey @User_NDVMI Thanks for starting this thread! Community members, feel free to share your thoughts, experiences, and suggestions below 👇

Hi @User_ZA0IY Could you test again, but this time open the Network tab in your browser’s Developer Tools and check which file or request is causing the delay. That usually happens on the first load as the cache is being set. If you log in again, it should load more smoothly. Do let me know. Thank you

Hi @User_ZA0IY Can you send message me the website URL so I could review the site? Not sure if something changed aside from the SuiteCommerce Rehydration. Thank you!

Hi @KennyT Do let us know if you have any questions. Thank you

Hello @JPrice For that, just to be sure. Check the Billing Information - Add-On Modules if you have the following enabled: View billing information by navigating to Setup > Company > View Billing Information. Under Billable components tab > Check if you have Site Builder Site count. Let me know if you have any questions.

Hi @JPrice You should still have access to Site Categories for legacy Site Builder if you only have an ERP only. Thank you

Hey @User_ZA0IY - thanks for the insights! — Hi @KennyT I agree with her statement, you might want to test with just SC Base Theme without any extensions on a test domain. Also, best you file a support ticket for this one to have it further checked. For checking logs, you can check by navigating to Commerce > Hosting > SSP…

Hey @ksage Thanks for starting this thread! Community members, feel free to share your thoughts, experiences, and suggestions below 👇

Hi @JPrice Thank you for creating this thread! Let me check and get back to you on that. Thanks

Hi @Bry Cabria-Oracle Were you able to review my last comment. Let me know if you have questions. Thank you

You're welcome, @User_0C38A! Do let me know if you have any questions. [info callout] If you found any of the previous responses helpful and think they might assist others with similar questions, please mark “Yes” beside “Did this answer your question?”. Doing so helps the community find solutions more efficiently and…

Hi @User_PM4A7 Thanks for starting this thread! Community members, feel free to share your thoughts, experiences, and suggestions below 👇

Hi @KennyT I checked some products based on the website URL shown in the screenshot, and I was not able to reproduce the issue or see any similar console errors. I understand that the PDP pages do not render at times, but is there a way to reproduce the issue consistently? Are there specific products where this error…

Hey @User_9U3LT Thanks for starting this thread! NetSuite Support Community members, feel free to share your thoughts, experiences, and suggestions below 👇

Hi @User_0C38A Just checking whether if you had a chance to review my last reply. Do let me know if you have questions. Thank you! ————— If you found any of the previous responses helpful and think they might assist others with similar questions, please mark “Yes” beside “Did this answer your question?”. Doing so helps the…

Hi @Rhys Gottwald Thanks for letting me know. If this issue is occurring on an actual tablet or mobile device, it would be best to file a support ticket so Support can investigate further. Please also include details on how the issue is affecting the business, including the number of users accessing NetSuite through a…

Hi @User_0C38A If you remove some fields from the SKIN JSON field, certain parts of the site that rely on those field values may revert to their default colors or settings. It’s best to review the fields you plan to remove and evaluate which areas of the web store may be affected before making the changes. You can open the…

Hi @Rhys Gottwald Just checking whether you had a chance to review my last comment. Please let me know if you have any questions. Thank you!

Hello @RickG_1136 Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched…

Hi @Rhys Gottwald Does this issue occur when viewing the NetSuite webpage in mobile view within your browser? How about when using an actual mobile device?

Hi @Angela Bayliss - Thank you for sharing your input. Hello @HardikJ It would be best to reach out to your Account Manager for assistance in locating the specific snapshot you need, as we do not have the capability to provision such data or accounts. You may also want to consider Angela’s suggestion, since she can easily…

Hi @User_ZA0IY It's a bit hard to tell what's causing the issue. Most of the time this is resolved by changing value to Register New Users As field as mentioned in my last comment. There could be other factors causing this such as something with Custom Fields, Email Template, or possibly a script. Though the error…

Hi @Elina Kourouzidou Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community members. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly…