Thanks, Looking forward to it.

Yes, thanks Michelle, I am using Google Chrome. I have not "needed" the navigation, myself, but noticed the missing path so I reported it, in case there was an issue. I will use Firefox in the meantime. From years ago, I thought NetSuite was "optimized for Google Chrome". Was that true? Is it still? Should I advise my…

Seems like there should be a better way (I'd like to see a Workflow Action that executed Save we could use) but, I resorted to a second workflow on the Issue Record Type that contained a Custom Workflow Action Script executed After Record Submit the Script is: /** * @NApiVersion 2.x * @NScriptType workflowactionscript */…

Thanks Shamaine. I will firm up our "process" to ensure we prevent the status changing to Billed until appropriate. Appreciate the help.

Thanks Michelle. I apologize for not responding earlier. I have been out. This solution looks good enough that I am asking the users to regression test it. I am hopeful, I will be able to mark this latest as the correct Answer. As always, Thanks so much for your patient and continued support.

Thanks, I updated the start of my last reply and provided more detail.

Thank you Shamaine. I may end up putting this in a WORD document. In this case after the user reported it to me, I investigated and could not "reset the status". Before I could log this question to the user group, my user "copied" the prior invoice so she could get to the Customer as a result print screens may be…

Thanks Michelle. I want to return all Cases Not Closed, with only this criteria my current count is 108. When I add this column I do return 108 Cases but the results in each Formula(Text) column is different. The new inserted Formula (Text) column improves the results in the original Formula (Text) column but when there is…

Thank you Jack, Although I am disappointed that Document Type fields are currently unsupported by SuiteAnalytics Dataset/Workbook, I am glad to be aware & especially to know I was not doing something wrong. THANKS I did create an Enhancement request for the Customer's Sales>Download list available in Saved Searches and…

Thanks Jack, I was just headed here to provide an update. Yes, in the Analytics Dataset, I can get to the Customer Download file name and the Transaction Line: Item. I can also pull fields from the Item set up but I am unable to pull my custitem_download_file field to compare to the Customer Download file. Other Custom…

Went back through my Saved Search again today to methodically document the Formula(text) if tried and listing each below: {customer.download.file} {customer.downloadlist} {customer.download} {customer.downloads} {customer.downloads.file} {customerdownload.file} {downloads.file}(I know this was a stretch, but tried anyway)…

NetSuite does not include a standard feature to keep track of how many times a file was downloaded from the file cabinet by a specific user, but it is possible to implement this feature by using a custom field and a Suitelet. Instead of providing the direct link to the file, a link to a Suitelet can be provided. The…

Yes, thank you Michelle. When I use Criteria that usernotes.type "does not contain" or "is not" an autogenerated note, any cases that only have auto generated notes are excluded. I think I need a Results Formula (Text) that is case when there is a usernotes.type that is not an auto generated note, return the most recent…

My apology Michelle. Would you take a look at my notes again. I thought it was resolved but as I continued validating I found a regression issue.

WOW, what a way to stay with me through this exercise. You have been thoughtful and patient. While "older" notes are no longer returned I am still battling to return all Open Cases and their latest User Note that is not 'An auto generated note' When I added the When Order By Field = User Notes: Date, the Notes/Memo field…

Thank you, Michelle. I had difficulty adding the screen shots so am adding in an attached WORD document. As to the "length" of the User Note/Memo this example demonstrates 3 "longer" User Notes that are not displayed on the Case Audit Saved Search. When I include the formula (Text) Maximum usernotes.internalid the most…

Thank you OzzO, I should have been clearer related to the process for Voting. A person at your company with the role NetSuite Support Center can; * Access the NetSuite Account Center * Access SuiteIdeas * Search for the Enhancement #23036 - Tasks > Ability to Create new Status and Priority Options * Add a comment…

I love this topic but I wish there was a way to export it so I could search better. Any ideas?

Thank You Michelle. Date Created was the "Case" Date Created. I changed the Date Created Summary Type from Group to Max but there is only one "Case" Date Created. I added a User Notes: Date w Summary Type = Maximum. This returns the Maximum Note Date but not the most recent Case User Note {usernotes.note} I think I need to…

Thanks Michelle. I attached a WORD document with screen shots. I will attempt to paste in here too. This scenario has a Case with some User Notes, the User Note is not on the Customer but the latest User note is not on the Case Audit saved search. Case Audit Search: I temporarily added the User Notes Internal ID and Date…

You might log a case with them. they have had 2 recent (June and last week) updates. I noticed a change (not related to charging) after the June update and they fixed it last week.

If you find a SuiteIdea that would improve your business, would like to request NetSuite include this in a future release, please Comment explaining the current impact to your business by not having the feature then VOTE for it. Some that I have been interested in, have many terse comments and only one vote. If we want…

Thanks Michelle. I understand and wanted to let you know I am continuing to test to your comments and regression around it. I will post more details later. THANKS again.

Thank you Michelle. I'm sorry to revisit this. I appreciate your thoughts.

Yes, Thank you Sharmaine, I should have noted the same. I did hear back from MerchantE including here: From: @merchante.com> Sent: Friday, July 10, 2020 11:23 AM To: Cc: @merchante.com> Subject: FW: Issue displaying sub tabs re: Bundle MerchantE Payment Gateway API 317221 Installation Alert: Successful Managed Bundle…

Thank you Michelle. It's what I expected. I will clarify for our Customer. You are always so helpful. THANKS

Thanks again, Michelle. Our Customer cannot log in to our Customer Center account at all when he uses his company email address (joseph.zxxxx@company.com) and our URL. His attempt is a Failure. His Customer Contact record was assigned the email address (joseph.zxxxx@company.com) & it was the email address he used for his…

Thank you Michelle. As to your question, the customer has these links currently. I'm sorry, would you clarify? I think you are saying Our Customer must use a different email address to log into our Customer Center than he uses to log into his NetSuite application account. Is that correct? While we did ask him for a unique…

Thank you Mikko. I have also been working with Celigo re: this problem. As it relates to our NetSuite integration to JIRA using Celigo. They have asked me for the NetSuite Issue System Information>System Notes>Context to help with the investigation. (Please Advise if the following should be in a different topic) I found…

Thanks. I'll take a look. I appreciate the tip. To all: We can be part of NetSuite's continued improvement if we provide quantitative requests/enhancements and vote for existing enhancements. When Netsuite knows how not having a field or feature impacts our business and if that impact is widespread across users their…