David B Aus Red Ribbon

Thank you Angel! There was a department restriction on the folder that did not match the employee record! Now I just have to find out who changed the employee record and why…. the joys of Admin detective work! Thank you everyone for your suggestions.

Hello Tigran, thank you for your suggestion. Our upgrade has not yet occurred and is scheduled for the end of this week. As this happened in early March, I assume they're not related.

I have uninstalled and reinstalled the bundle and the PackShip - Shipping API record is there now. Am setting up our carrier details now!

Hello, apologies for the delay in replying, we went live with our system on July 1st, so it has been more important to make sure our sales / purchasing / financial aspects of Netsuite were functioning correctly. We were able to continue shipping using our carriers web sites as we did previously. Now that I am able to focus…

Hello Tris, Thank you so much for your response. Looking in my production file, I get the error as mentioned "No Account ID found. Verify that your ShipEngine Account Registration has been completed." But when I look at my sandbox there is an account ID listed. Can I somehow use my existing ShipEngine Account ID in the…