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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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Hi @Ivy Lopez-Oracle thank you for a welcome email. Great to join the NetSuite Support Community. Hi @Francesca Nicole Mendoza-Oracle Thank you and appreciate your help.