Haven't seen an error message yet, but importing XML orders takes forever this morning.

Is this an account-specific issue? I am informed that today was the 4th time since the last week that the bulk billing kept us waiting for 20 minutes or more (50 minutes was the highest)

Hi, We also suffer from the performance issues, and it is not a client issue. For example today at around 9AM, we sent a bunch of transactions to print packing slips. That job wasn't even started for the next 15 minutes. Monday mornings are the busiest, and it seems NetSuite cannot keep up with the demand :(

Connection Interrupted The connection to the server was reset while the page was loading. The network link was interrupted while negotiating a connection. Please try again.

Thanks, that helped. Numbers were correct, so we know it's not NetSuite's fault. We found a PO that was marked as "received" back in May but probably it has never been (it wasn't billed either). So I am glad it wasn't "something else" :)

Dead in mid-stride.... I don't think anybody on this forum will attempt such a horrible thing, but I would hide that RD IP if I were you :)

We were back up for about 30 minutes, now we see sporadic service interruptions. Any comments on that, NS?

It was slow and problematic this morning, now it is down. (San Diego 10AM PST)

Didn't there used to be a limit of Item Names to 32 characters? 32 just seems to be ringing bells for me. Or am i getting confused with file names in Windows 3.1? Martyn If you have used QuickBooks that's normal. They have/had such limitation, but I don't remember Netsuite having the same 'feature' . I will open a support…

Ah right - I see what you're getting at now... you seem to be correct there. I wonder if the "-" is searchable or not. I know that "." makes no difference in the search box. What I'm getting at is, will a search for "HomeTwinZygosityBL" Would show only 1 result? Or would it show 0? Or still 2? Search string - number of…

Does it make a difference if you put a space between the letters and numbers? ie "item 1" instead of "item1" I made up the item names above. We actually use our own SKU numbers for that field. Something like xx-xxxx-x-xx-xxx-xxxxxxxxxxxxxxxx with no spaces in between. Sometimes they do contain numbers, sometimes not. Here…

This issue has been confirmed by Netsuite support. The solution is, however, offered as an enhancement rather than a bug-fix. Enhancement #149764. I think I better change my XML imports so they won't refer to item names of any kind.

Thank you Paul (and NS Support) for the solution. In our case, we import the sales orders via XML. This setting is defined under Setup XML Import. Even though XML Import defaults to "Undeposited Funds" NetSuite picked a checking account for us (which wasn't the correct one) As mentioned in this discussion, this could be…

After an hour, we can use NetSuite again. It scared us first with the message "Scheduled Maintenance until 11PM PST!" Some people still have to work on President's Day, you know ;)

That was it. Thanks. :)

Hi, Angelika, sorry for the delayed answer, but no we do not use multiple windows other than the time when we have main window and packing slip window open at the same time. As for the problem itself, instead of dropped session we have now freezing/hanging session. Warehouse manager selects the orders to print packing…

...and ours:# 624153

Thanks for the update, Thrice. I was watching warehouse manager this morning to see the problem myself, but it didn't happen. Those things never happen when IT guys around, so I am staying with the computer as a temporary fix until the patch is released :) I hope it is being released soon!!

Hi, We too still have the session issue. This morning we marked the orders to print packing slips. After we submit, main window goes to the usual page, then we expect to see another window with PDFs in it. Instead there is no PDF window and the main window becomes the login screen. It used to be the PDF window that is…

Our warehouse reported this problem yesterday, and they told me it started to happen about 2 weeks ago. It happens when printing packing slips. Every morning, our warehouse manager selects the orders to print packing slips. As soon as he submits, NetSuite displays the usual screen, then PDF packing slips try to show up on…

Hi Angela, Thank you very much for your detailed answer. We will see if yelling actually helps the process :)

Between step 5 and step 6 above, there should be step 5.5: Fulfill and delete the fulfillment. Here is how we did it: After fulfilling a SO, it shows under its history. Once we click on the date of the most recent fulfillment it takes us to Transactions > Fulfillments. Then we can "Edit" and "Delete" the fulfillment. In…

I hate to bring this up again, but something doesn't sound right. Some of my co-workers argued that inventory adjustment screen always shows "Qty On-hand", not "Qty Available" (at least on our end, if that's an account-specific setting). To prove their point they showed me an item where it was committed but total quantity…

This usually happens when subcustomers are moved from a parent to another. The payment stays with the previous parent. We don't use customer/subcustomer relationship. They are all parent (or sub of a virtual parent, I am not sure how they are saved in NetSuite database) This started happening one or two weeks ago, and is…

The easiest thing for you here is to either close the entire sales order or close the specific line items. There is no reason why you can't edit the sales order after you invoiced an item. The sales order at that time will have the status partially fulfilled and you will be able to make whatever changes you may need to it.…

Hi, I just saw this thread while looking for a solution for a similar problem. It is good to hear about the upcoming update. I am hoping that it applies to transactions as well. In my case, I imported a sales order into NetSuite (the item was backordered). Customer wanted to cancel the order, so we tried to remove it from…

Same here. Even though we don't use NetSuite's store system, we cannot process/authorize any orders that we imported. Cannot login.

Not sure why, but there are random California orders that come through our system that aren't getting charged Sales Tax. The Sales Order says "Taxable: Yes", but the tax part says "Tax: -Not Taxable-". Their customer record says Taxable "No", but if I look at other orders under their customer record then he has been…

Hi Stephan, Yes I do have open accounting periods for 2004. As a matter of fact, it was the first error I got when I tried to import so I had to open those periods. Thank you for your time, I really appreciate it.

Here is one of the variations I tried: <request><add><cashSale handle="TC-4338"> <customFormRef><name>TC Sales Order - Cash & CC</name></customFormRef> <tranId>TC-4338</tranId> <customerHandle handle="webmaster@testcountry.com"/>…