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  • Hi Mike, we are definitely using the Claude connector now in the Prod environment, and it works great. I am not entirely clear on how the account transitions from Production to Caretaker mode. It does seem logical that the connection could continue to work, depending on whether the Account ID and the URL changes. I think…
    in Can AI Connectors be used in a Caretaker Account? Comment by HBrown Sep 11, 2026 12:55PM
  • Thank you all for your replies. I did check with my Account Manager, and she agreed with what you all said, but asked me to log a support case to get a definitive answer from Support. Unfortunately Support closed the ticket right away saying it was not an application defect, so they could not assist me with the case. I…
    in Can AI Connectors be used in a Caretaker Account? Comment by HBrown Sep 10, 2026 5:52PM