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On Friday, October 10, 2025, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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  • Just created by adding a new customer and linking them via parent account to customer B. Nothing unusual I can see. This is happening for all 3rd level customers.
    in Accept payment for 3rd level subcustomer Comment by JCMPG May 3, 2022 6:14AM
  • Hi Katerina, we have "Apply Payments Through Top-Level Customers Only" set to False. All 3 customers are part of the same subsidiary but the invoices do not appear for level 3. Level 2 customer was a Lead but is now a customer and still will not appear. Also is prepaid but that has never caused concern at 2 levels. We also…
    in Accept payment for 3rd level subcustomer Comment by JCMPG Apr 28, 2022 5:48AM