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Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Celebrate Your 2025 Community Recap & Achievements!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Staying Connected During the Holidays
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Comments
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Thanks a million!!! I was missing the drop down top left and only seeing a different group! Your quick reply is greatly appreciated!
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That is correct. Right now in the form, I have the sales rep field disabled so that it's greyed out. We don't want that field to be changeable anyway. However, it is not pulling the information from the customer record…it's going by the user. This is the workflow I did that doesn't change the outcome.
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Hi Tigran, I much appreciate your response! This is happening with both customers and prospects. It happens with Quote Transaction Entry forms and Sales Orders Entry Forms. Team Selling Feature is not enabled. Sales Rep field in customer record is not a custom field. Under Sales Territory setup it just says Default - Round…
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@Michelle Jabanes-Oracle Thanks for that link. It did get me into the workflow list. I have bookmarked it in case I don't get the error code resolved. I'm not sure what you mean with Support Type being basic. I've been a Netsuite client since 2013. I don't think I've ever used your support for anything. This is the first…
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@Michelle Jabanes-Oracle I followed your instructions...the url is already what's there but I replaced it as instructed. Nothing has changed. It's still an unexpected error window after refreshing. I reported the case via the link on error page and it's Your Customer Care Case # is 4901327. I haven't heard from anyone on…
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No, i cannot access it through that route. When i select search (as opposed "new") on the final drop down, I get the error message i posted previously in this thread. I am logged in as Administrator. My colleague, who also has Administrator status, has the same problem!!
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I have not resolved the issue at all. Yes, I need assistance. I can't even get INTO the customization/workflows/workflow/search .. I get an error message and I am in ADMINISTRATOR MODE. I have clicked and notified support and I'm still NOWHERE. This is really frustrating. The error happens with other Admin on other…
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@Dominica Sevilla-Oracle Upon item fulfillment of an order, and status changes to shipped, the invoice is automatically created. The fulfillment confirmation is sent to the customer automatically when status is shipped. These emails no longer contain any body information of items shipped even though the forms are set up…
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@Dominica Sevilla-Oracle We are still having this issue. The sales order detail no longer populates in the fulfillment notification to the customer! This is an integral part of our sales process and we MUST have this information! H E L P