Thanks a million!!! I was missing the drop down top left and only seeing a different group! Your quick reply is greatly appreciated!

That is correct. Right now in the form, I have the sales rep field disabled so that it's greyed out. We don't want that field to be changeable anyway. However, it is not pulling the information from the customer record…it's going by the user. This is the workflow I did that doesn't change the outcome.

Hi Tigran, I much appreciate your response! This is happening with both customers and prospects. It happens with Quote Transaction Entry forms and Sales Orders Entry Forms. Team Selling Feature is not enabled. Sales Rep field in customer record is not a custom field. Under Sales Territory setup it just says Default - Round…

@Michelle Jabanes-Oracle Thanks for that link. It did get me into the workflow list. I have bookmarked it in case I don't get the error code resolved. I'm not sure what you mean with Support Type being basic. I've been a Netsuite client since 2013. I don't think I've ever used your support for anything. This is the first…

@Michelle Jabanes-Oracle I followed your instructions...the url is already what's there but I replaced it as instructed. Nothing has changed. It's still an unexpected error window after refreshing. I reported the case via the link on error page and it's Your Customer Care Case # is 4901327. I haven't heard from anyone on…

No, i cannot access it through that route. When i select search (as opposed "new") on the final drop down, I get the error message i posted previously in this thread. I am logged in as Administrator. My colleague, who also has Administrator status, has the same problem!!

I have not resolved the issue at all. Yes, I need assistance. I can't even get INTO the customization/workflows/workflow/search .. I get an error message and I am in ADMINISTRATOR MODE. I have clicked and notified support and I'm still NOWHERE. This is really frustrating. The error happens with other Admin on other…

@Dominica Sevilla-Oracle Upon item fulfillment of an order, and status changes to shipped, the invoice is automatically created. The fulfillment confirmation is sent to the customer automatically when status is shipped. These emails no longer contain any body information of items shipped even though the forms are set up…

@Dominica Sevilla-Oracle We are still having this issue. The sales order detail no longer populates in the fulfillment notification to the customer! This is an integral part of our sales process and we MUST have this information! H E L P