Kathy Woll Red Ribbon

Thank you!

HI Thank you. We had another one today, an international card that would not process in Netsuite using fortis, but it did process in the fortis backend. Here is the payment event for the transaction that would not work in netsuite. Input appreciated!

Hi I am told that those 3 cards have been run in the backend of Fortis. We dont have a payment record for that attempt as we just get a generic message that it did not work - it does not save on a transaction record. It did not even show in the fortis backend that it did not work. I dont think we can ever provide this…

We ended up getting Fortis to say it was ok to inactivate MES and we would still be able to refund payments made through MES. We did that about 2 weeks ago so that issue is resolved. Thank you

HI Thank you. Yes inactivate, not uninstall. I will try to confirm with Fortis once again and appreciate your input! Kathy

We recently installed Fortis and enabled Payment Instruments. We were using MerchantESolutions (MES), for many years. We want to have all customers default to Fortis, but Netsuite chooses a payment profile based on internaldID so it is defaulting to MES. First, Fortis told us we should NOT inactive MES. Now they are…

Hi That was it, somehow I missed it first time around. Thank you

Thank you. I tried that before I wrote, but it did not make it mandatory. Here is a sales order screen capture — i would like payment option to be mandatory. The form is set for it to be, but its not showing. Thank you Here are my settings on that form that I think pertain - payment method. Please advise. THank you

Hello We just enabled payment instruments. Now 'payment option' on the payment subtab on our sales orders and other transactions is no longer a required field, and we would like it to be. How can we make that a required field? Thanks

Hello - I dont see that option. What is the name of the feature I would be asking NS to enable? These are the only options I have under Sales Force Automation. Change Sales Rep Assignment Change Territory Assignment Reassign Customers by Sales Territory Rules Thank you

We have a bot that just added thousands of records from an online customer form. Is there a way to mass delete customer records? There are no linked records. Thank you

This comment is from 13 years ago. We are now having an issue with the same IP address adding (bogus) leads to our system, I think via our sitebuilder shopping cart. Is there any progress in this area of not allowing them to do so? Thank you

HI Did you ever get a solution? We use sitebuilder, and we have the same problem. Thank you

Thank you — we are much happier now!

Excellent, thanks for keeping me posted.

Hi This is not a script at all. Just trying to edit the customer record directly. Help would be appreciated. Thank you!

I have a similar issue. This customer is also a vendor, has been for many years. CUSTOMER ID5395 Jose Luis Perez Batlle NAMEJose Luis Perez Batlle COMPANY NAME On the vendor record VENDOR ID5395 TYPEIndividual NAMEJose Luis Perez Batlle COMPANY NAMEUpledger Institute Espana We do NOT want the company name in the vendor…

Update -- Support Case #: 5657445. Hi Kathy, Thank you for your email. Upon further checking, the update regarding the UPC Code field was a released Fix for an existing Enhancement request, and not necessarily brought about by the 24.1 update. Thank you and kind regards, Monica

Thanks. I updated our case that the timing did not line up with our update to 2024.1

Ours was about 4-5 weeks ago as well, so I thought the reply was odd. I dont have another avenue to look that I can think of - or the patience for it. If I learn more, I will let you know! Kathy

HI I received this response from NS support. So I guess we live with it for now. Hopefully they will allow field movement at some point in the future. Kathy I was able to conduct some further research and testing regarding your concern. Based on my findings, I confirm that after the 2024.1 update, the UPC Code field is now…

@Heather Dean - Iowa State Much appreciated!

Thank you

Great, me too. Thanks

Hi @CDuf @Niks Blando-Oracle I was filing same time you did, mine is New Case # 5657445. Thank you

Hello @CDuf Yes, that is the issue for us as well. The field is not visible to remove when customizing a form, and we did not put it there. I hope someone can help! Thanks

Hi @Niks Blando-Oracle Hi It is still a concern -- the field is still there. No features have changed - just the field got added without anyone in my instance doing it. Let me know please. Thanks you

HI @Gregory Bohus [Campus Stores SME]-Oracle From above - can I get the contact info for Jess @Heather Dean - Iowa State CU Boulder has implemented it and has been using. Believe they also send SMS as well. If you need a contact lmk, but suppose you can get a hold of Jess to start. Thank you

HI Thank you. Attached, pointing out the field that has mysteriously appeared, on all inventory forms, in sandbox and production. Kathy

HI We are also just starting to look into this, and are very curious about others' experience. Thanks