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Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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We have cleared the browser history and cache and asked users to reset their password using the 'Forgot your password' link. Please try if this works with your users, but we still need to identify the root cause of this issue.