I'm curious, Olivier Gagnon NC, do you happen to know why it functions in this manner and/or why there is no way to change it? It's so frustrating to have this occur when adding/updating a basic custom field completely unrelated to the Opp or customer status. Thanks in advance for any insights you may have :)

Jacky, are you saying there's a 2nd/new script to run? I already completed one script run without success.

I'm confused, I just tried the script run on 12/10/15; using the file attached to Case 2313610. I'm happy to talk to someone else, though, if it will help get the defect resolved.

Daryl, in case you haven't already read my thread on this topic, we had the same issue. For us, it was resolved by enabling the feature Web Site Hosting Files Always Available (Setup > Company > General Preferences). Here's a link to the thread in case it's of use:…

Hi Jacky, thank you for the reply. I have been working with NetSuite on a Case, and unfortunately neither of the solutions you mentioned above have worked to solve the issue for us. As a result, they now have filed a defect at S2 priority (358669).

Troy, sorry to hear you're having the same issue, though I'm selfishly glad to know I'm not alone. Just to confirm, there has been no progress on the defect case to date/the issue persists in my account as well. Perhaps you can request to be tagged on the defect case as well. Defect # 358669

To close the loop on this, I'm happy to report this issue has been resolved for us. We had to enable the feature Web Site Hosting Files Always Available (Setup > Company > General Preferences). We had only disabled this feature with 2015.1 when NetSuite changed the use of that feature to be applicable to ALL file cabinet…

schollguin@gmail.com , unfortunately I was not able to find a solution/direct workaround for either issue. It was solved it for us by abandoning the above design concept and switched to using a couple custom records, then displaying them on the entity in sublists. Good luck!

Christine Neale or mushrush, did either of you find a solution for this? I am having the same issue myself. Our use case is quite similar to that of the OP, and unfortunately, the sublist and permissions options already suggested in this thread won't solve it for us. I would also like to avoid DOM modifications. Thanks in…

To close the loop in case this is helpful for someone else in the future- we learned that this functionality currently impacts the webstore function of the shipping item. For this functionality to effect the UI, there is an Enhancement (401454) with currently very few votes.

mmarcelo after following the steps you have noted above, we are still unable to view or edit the Department field on an Item Fulfillment record. I would like to be able to remove the Department value from some existing Item Fulfillment records. Can you please provide suggestions on how we can complete this task? I noticed…

Before I move to install StickyNotes, can someone please confirm if it is available to be applied to Saved Searches? (in other words, is there an available list of record types SN can be used on?) The lack of Description field on Saved Searches is painful, and it would be great if StickyNotes could fill this gap.

I confirm our tracking is now/still working (as of the 8/15 release).

It has been prioritized as an S2 - Issue. That's the most detail I'm able to see on the case, anyway.

At least it was quick! Here's the response I just received to my case: Upon my research, this has been a known defect on NetSuite 2013.2. There is already a defect filed on this log under: - Defect 259385 - Fulfilled Sales Order > Shipping Tab > Click on tracking Number: "Shipment tracking information not available" We…

Thanks for the replies, folks! I've just created a defect case (Case Number 1757048). I think you should be able to attach to it or at least reference to if you'd like to get on case status, too. I'll post the case follow up here once received.

We also were supposed to get RP access 1/30, but due to defect couldn't access it until after-hours yesterday. We're also upgrading before hours 2/15, so this leaves us with 6 business days for testing.

I would like to create a Transaction search (Sales Order) to find any item on the order that is on backorder - including components of Kit items included on the order. Results of this search are used to source a custom transaction field, so an Item search using joined Member Items fields doesn't work. Does such a formula…

Our Site Builder site is also affected. Thanks for everyone who's reporting- at first, I thought it was just us.

We're experiencing a similar error with file adds. Further, once the file error is displayed, the user is prevented from logging in, even after clearing browser cache!! Contacting Support now.

As of early this morning, we are also receiving the same type of undeliverable messages (noting "blocked using Spamhaus"). The failures are not consistent across users or scheduled emails, though-some are coming through. I'm going to file a case with NetSuite and see if I can get anywhere. Will post updates here as…

I filed a case with NetSuite yesterday (# 2804364). Their initial response pointed to the issue being on our end, requiring an update to our SPF record to include:mailsenders.netsuite.com (to date, it had been set to include:netsuite.com), and also advising that we should have the Email Preferences FORWARD EMAIL REPLIES IN…

Sandbox refreshes are currently being processed but may take longer than expected to complete. Please contact Support and submit a case to track your sandbox status. rnedelkow , is the delayed refresh completion occurring for all accounts/all data centers, or just some?

To confirm, according to NetSuite support, the issue with Sandbox refresh is not affecting all customers/data centers, but only some (they noted NA East and NA Northwest). I'm not in those data centers, and our refresh requested Fri 1/20 was complete within 4 hours. I'm actually having to run another refresh today to catch…

Back up in MN, at least right now!

Down again in MN (Prod and Sandbox)

This always happens in Release season... sigh.

We only had a few of our scheduled searches/email alerts not execute as scheduled; I haven't yet identified a pattern between them. Of the searches we recreated in relation to original post, they're still successfully running. We don't work with actual Reports much and instead stick with Searches, so I don't have anything…

No luck yet for us on pinpointing the issue; I filed a defect with NetSuite and so far the solution was to have the user recreate the searches using their new role. I think the issue had something to do with the user's Custom Role becoming corrupted (though we still don't know what caused that either). Good luck to you!

girieshg , thanks for the reply. To confirm, the item would be going to inactive status because it has been discontinued (which could be for a number of reasons). We are the manufacturer too, so there's no consideration to return product. If there is physical inventory available at the time the item is being…