Does it state the internal ID after the error? For example Invalid entity reference key 1234? Also, if you create an nslog folder in the same folder as the PHPtoolkit, your SOAP request will be logged there. You may want to have a look at the SOAP request to see what data is being sent. Thank you.

Hello Paul, This may be related to an existing defect. In one of your rich text fields on these information items you may have an html tag causing the issue. For example you may have: <img src="/myimage" alt="My Alt Tag" /> Instead of: <img src="/myimage.jpg" alt="My Alt Tag" /> That is, the .jpg is missing from the image…

Hello axlotl, Regarding possible performance issues when using the PHP Toolkit. If you haven't already done so, you can creating a /tmp folder in your server root to cache the WSDL. I believe the default is /tmp, however you may be able to change this by modifying 'soap.wsdl_cache_dir' in your php.ini file. Thank you.

Hello, You are possibly affected by Defect 214868: Cases > Customer Service > Cases > Case Messages shows HTML tags. Please feel free to file a case with Support in order to verify. Thank you.

Hello, Updating this thread to indicate that you have been added to S1 Defect 214989 regarding the unexpected error during add/update of an estimate record. Thank you.

Helly Syed, When logged in, at the top right hand corner of the screen next to your name, there should be a roles icon with a down arrow. If you click on this, you can select 'view all roles', and switch to your other roles. Thank you.

Hello, This is possibly related to S1 Defect 211550 - SuiteScript > User Event > Getting java.lang.NoSuchMethodError on a user event script. Please file a case with support to determine if you are affected by this defect. Thank you.

Hello, This is possibly related to Defect 211257: any dashboard pages > Drop down menus are not available or grayed out. Please feel free to file a case with Support regarding this. Thank you.

Perhaps the linenum value is being reset after each removeLineItem in your loop. That would likely cause the error you are seeing as the loop would eventually reference an invalid linenum. In which case, if you are looping through them all, and removing all the lines the linenum may need to always be 1 in this scenario.…

Hello Richard, You may be experiencing an issue identified in Defect 179308 Safari/Chrome: Scroll bar is not moving when scrolling down and up when viewing reports. Please feel free to open a case with support to be added to this defect. Thank you.

Hello Matthew, This is likely related to Defect 205507: Lists > Web Site > Information Item > RTE HTML Source Code > 'Only an HTML fragment is expected here' pop-up message. Which I believe covers additional pop up validation messages other than the one mentioned in the description. It seems to be dependent on Home > Set…

Hello Gerry, This may be due to having a tax code with a null rate at Setup > Accounting > Tax Codes. Thank you.

Hello Shermette, If you have a custom label set as 'ID' for internal ID in the results tab of your search, you can try changing 'ID' to 'id' in lowercase. This may be related to Microsoft Issue KB 323626 http://support.microsoft.com/kb/323626/ which indicates that this SYLK error can be thrown if the csv file data starts…

Hello Claudia, The form may be inactive. Navigate to: -Setup > Customization > Transaction Forms -Check 'Show Inactives' at the bottom of the page -Uncheck Inactive box for the standard Journal entry form with internal id 30. -Click the Submit button. Thank you.

Hello Alex, Note, please ensure that you have backed up your files and that you really want to deleting a folder, as it will delete all the files in that subfolder. If you navigate to Documents tab > Files > File Cabinet, from the root folder, you can click 'edit' on existing folders to set the folder restrictions. If a…

Yes, Olivier is correct, it is related to your window.open(). window.open(URL,name,specs,replace) IE is looking at 'name' not as the 'name' of the window, but the target window attribute. that is... _blank - URL is loaded into a new window. This is default _parent - URL is loaded into the parent frame _self - URL replaces…

FinOps, Please open a case with NetSuite support referencing Defect 234506. Thank you.

Hello DWMicro, This thread is quite old and Defect 161611 was resolved in 2009 at the time it was reported. If you haven't already done so, please open a case with Support if you are currently experiencing a similar unexpected error. Thank you,

Hello, This is possibly related to Defect 240893: Payment Processing (CyberSource): Payment placed on hold (reason code = 102). Please open a NetSuite Support case if you have not already done so. Thank you,

Hi Joe, yes, please open a Support case regarding it. Thanks

You could set the Password Expiration for all users to 1 day, then change it back to the previous value tomorrow. Setup > Company > Preferences > General Preferences ( Administrator ) : > Password Expiration in Days. Thanks,

The following is from the NetSuite Help at Account Setup > Account Setup > Defining Company Settings > NetSuite Password Requirements. The following requirements for NetSuite passwords can be configured by account administrators at Setup > Company > Preferences > General Preferences ( Administrator ) : > Password…

Hi Kastnerd, Connect to SuiteAnswers first, then click the link. In NetSuite > Support tab > SuiteAnswers. That will give you an active session so that the link resolves. Thanks.

Hello, The feature you are requesting is currently logged as an enhancement: Enhancement 182894 Home > Set Preferences : Ability to select the default upload folder. Please feel free to vote for this enhancement. Thank you.

Yes there is, please see SuiteAnswer 10054: Voting for Enhancements. Or, in the NetSuite help at Account Setup > Personal Setup > Getting Help > Voting for Enhancements. Thank you.

Updated previous post and removed the broken link. Searching SuiteAnswers for 'Rental and Loaner Units' or '4492' will link to the PDF for download. Thank you.

Hello Kevin, SuiteAnswers Answer Id: 4492 may be what you are looking for. Rental and Loaner Units This document outlines the functionality and processes associated with tracking assets that are rented and/or loaned out to customers within NetSuite. Thank you.

Hello, Please feel free to review the SuiteAnswers Article titled 'How to change/update my email address on the NetSuite User Group' (Answer ID: 22298) Thank you.

We will have a closer look and let you know. Thanks,

It is possible this is caused by Chrome. However, I will look into having your case reviewed should the reported Defect reveal anything. Thank you,