Not tried this, but the following should work: Create a workflow, triggered on create only, acting on Quotes and with the condition of only running for this specific role. Then, set an action to trigger when the "Customer" field is empty, and display an error message. If they create the quote from the customer, the…

Ah, finally figured it out! Fot Matrix Item names, it wants the full "Parent : Child" name.

As far as I know, and I'd love to be wrong, but there's no current way to do this. The preference appears to only be set at an individual user level. Seems crazy to me that the employee has this choice, when it really needs to be set at a company level.

To see all the reports you have scheduled, visit: https://system.netsuite.com/app/reporting/workqueue/reportschedulelist.nl?whence=

Do you use Advance taxes? Are your Shipping Items set up to use a Tax Schedule?

Hi Evan, thanks very much for the update. As this issue is causing us serious problems, and costing us lost business - we've had to call in a NS Partner to remove the extra default settings. However, the problem actually seems worse I'm afraid. If we set the Default Card via scripting, the previous Default still isn't…

This is the total Tax gathered from the items, shipping, and handling on the transaction.

Take a look at your Item Lines - are the tax values correct per item? Do the lines add up to the right totals?

Surely we're not the only people doing this? Looking at the XML for a Sales Order, there seems to be a very useful field called <OrdBilled>, which appears to be set to T when the order has been billed. However, this field doesn't appear to be accessible as a filter in the Print Picking Tickets list.

Are you using "Advanced Shipping"? If so, now you've deleted the Item Fulfilment, what happens if you simply go back to the Sales Order and fulfil the order again?

What's the difference between Voiding or Closing a transaction?

My understanding is that a transaction cannot be voided by scripting? We currently use a script loop which closes the item lines - this is far from perfect, as along with still appearing as an impact, only the items actually close - the tax/shipping remain open.

I would have thought Gift Certificates was the best way to approach this.

I've hinted through all the Workflow options, and I can set the Main Location field, but seemingly not the Line Item Location. As we're slowly moving over to Workflows from scripts, it would be a pain to have to start creating new scripts again. I thought workflow was now supposed to have access to all fields :(

Does anyone know whether there's a enhancement request for this issue?

Excellent - thanks very much. That's exactly where it is! Mark.

Anyone from Netsuite able to confirm this?? Mark.

Anyone from Netsuite care to comment on this?

Well, we're doing about 10,000+ transactions per week, so that would probably be us then! Any ETA for this fix?

No, this is a regular Inventory Item PO. Our POs often stretch to 100+ items, and occasionally the supplier is unable to deliver all of it. So, we go into the PO and close down the items which will not be delivered - but this then sets the whole PO to "Closed" and also seems to leave these closed items appearing on the…

This issue seems to be already logged as an S2 defect - #192137

We occasionally manually release an authorisation from within CyberSource. Whilst this is a very useful option to have in case you incorrectly auth the wrong amount, for us it's far from being a workable solution for some of the issues raised above. Depending on your clearing bank, the window of time in which you can…

This seems to be an ongoing issue. Whilst I now see the "Override Rate" column on the Item Receipt - it's still behaving in a seemingly random way. Here's an example; Two Items receipts, neither with a value set in the "override rate", one booked into our main warehouse has a GL Impact, the other booked into a different…

Yes they are. The two locations we have tested are set up identically. The feedback I have received so far, is that this may be connected to the fact that the Item is being received back into a location that it wasn't sold from. Mark

User will have the option to override the return cost with a new enhancement that has been implemented. The delivery of this new enhancement is dependent on other features that are currently in progress. This enhancement will be available to all customers by 2011.1. Thanks. Peter Can you confirm this change will be present…

We use FIFO, but I still fail to see why Netsuite would consider it correct to return an item into any location without it having a value. The item had a COGS value when it was sold, there it should be returned with the same value surely?

Yeah, saw that one - seemed to mainly involve Drop Ship items. Netsuite? Anyone want to comment on this issue?

Well it seems the option of unchecking the "restock" box would generally accommodate anyone wishing to not bring the stock value back. And even if there was a legitimate other reason for bringing stock back with no value, I cannot accept that this would intentionally be the default behaviour. The Zero cost return would…

Whilst it's good to know that in six months the new version will allow us to override the return cost of received goods, this still doesn't address the current major issue which is allowing stock to be received without any value. If there isn't currently a way to get this process to work correctly, then I would consider…

Yep, it's a Item Receipt created from a Returns Authorization, which itself was created from a Cash Sale. The Restock option is selected. It appears that the issue is connected to the stock value at the location it's being received into. If the item has never been at the location previously, then NS seems to fail to value…