Has this already been reported as a defect? Does it also affect Inventory Transfers too?

Thanks! I'd been trying to use Workflow, but kept getting an error. Think I was just triggering it incorrectly. Works perfectly now! Gotta love Workflow!

Thanks for this, currently I'm just getting stuck trying to include the details of when the GC is used into the report. Also, the next thing I need to look at is being able to mass update GCs, so that either the Expiry date is set, or their made inactive. However, there appears to be no sign of GCs in the Mass Update…

Would love this to be an option. Unfortunately, Save & New is our only alternative to Save. Mark.

The way we currently do this, is to create a new email from within the Messages tab on the PO, create the subject/message as required, and then simply set it to 'Include Transaction' so a PDF of the PO is then included with the email. This then also allows us to use a pre-set template to include vendor specific messaging.…

Enhancement # 171778 - Accounting Preferences: Option to default refund (bank) account to "Undeposited Funds" Please vote! :)

Well I've also written a WorkFlow to do this, and whilst I can get it to use the Saved Search for it's criteria - again there seems to be no option to set the RMA status to 'closed' as an action :(

That would be very useful, thanks very much. Mark.

This is now an S2 Defect (#180480) - due to be fixed June 3rd.

After looking at exactly the same problem as you're now seeing - but with 100+ ARNS per day to deal with - I came to the conclusion that whilst being a long process, it's still probably the best process for overall flexibility. The issues we looked at were the following; [1] Straight exchanges. [2] Straight refunds. [3]…

As a side issue to this, I would be interested in knowing how people are entering Return Authorisations when a full refund is going to be given, including the original shipping charge. The RA has no option to enter the shipping charge, although once you refund from the RA, both the Cash Refund and Credit Memo do allow…

The one method I'm currently experimenting with - and this may also work for you too - is to leave the shipping amounts in place (so all the correct GL codes are affected correctly) and simply add a Non-Inventory item we've called "Customer Services" with a zero value as the item to be credited. Our initial tests show that…

Pretty much the same way that we've looked at doing it. The one issue we have with this, is that we run a financial "liability" report valuing all the ARNs which haven't yet been received (we issue 100+ ARNs every day) - so by not having the shipping included, we're undervaluing the liability. I guess the best temp…

Would be interested in knowing if there's been any changes in the last few updates which make this process any easier? Tried both the -1 qty and the 0 qty tricks, but as reported above, both are rejected. So, if we want to refund part of the price of an already billed item - whilst keeping accurate GP and reporting, what's…

There are a couple of reasons for wanting to know this at the packing stage. [1] Knowing the value of the item when packed can influence the packing material used for the item [2] For certain export requirements, we need to keep each package under a certain value, so for a multi-box shipment the packers would need to know…

Does anyone know whether any of the above is possible. Currently looking to add "cost price" to the picking ticket - this will alert the picking/packing dept as to the value of the item so they can pack accordingly. Any suggestions? Thanks.

I take it this means there's no current way to get cost prices onto the Picking Note?

Do you do anything with these dummy items to allow you to show stock? Or do you just have to run with showing all these items as out of stock? We're looking to do something similar, creating non-serialized versions of each product we need to add to the kit, and then just swapping them out when the order comes through -…

As we're now coming up to the 2009.1 release - is there any further news whether this mission critical function is now working in the way that all the NetSuite literature leads you to believe it does? It is interesting how everything you find discussing Kits in both the manuals and the help files, clearly states that you…

Has there been any update at all on being able to post Refunds into Undeposited Funds? Currently we have to manually edit 100+ transactions every day to achieve this!

Bumping this one back up to see if anyone has an updated solution for doing this. I have exactly the same situation, I need to be able to "give away" free normal product occasionally, and and I want the cost price of the item to be assigned to a Promotion Expense GL code. Anyone doing anything similar? Thanks! Mark.

Totally agree that this is a most unsatisfactory situation - ALL our refunds are done by Customer Refund, and we're constantly getting phone calls from customers wanting a receipt, and while we can print from the Credit Note, this doesn't always tie in with what's being refunded. Surely there must be way to do this

Has there been any changes in the last 4 years which now makes this possible? We have many customers who request confirmation that we have refunded them, and whilst a "cash refund" can be printed, it still seems that a "customer refund" cannot. Anyone found a workable way around this? Thanks.

Consider yourself lucky, our entire "Price includes tax" option vanished ages ago, and no one's been able to explain why, or get it back :(

How are you able to add more than one Solution? I'm beginning to wonder if I have a browser issue (Chrome OSX) stopping it from working correctly. I can select a Solution, but I see no change in the message window.

Unfortunately, each reply requires a fair bit of customisation - so we've been unable to include this level of flexibility in a Solution. You say "...it wouldn't require much editing on their end." Are you saying that they should be able to edit a solution once selected?

Just curious, did you ever find a good solution to being able to send attachments to Support case replies? Facing exactly the same issue now.

Ah yes! I had to remove the child field before it would let me delete the parent! Thanks!

I've just rerun the update to Purchase Orders to pick up a couple it seemed to have missed, and I have received the following error; Bundle Name: UK Vat Rate Change Jan 2011 Environment: Production Date & Time: 1/5/2011 10:08 pm Execution Time: 23.86s Script Usage: 1002 Script: 4425 Update Transaction Wizard Type: Suitelet…

We discovered this morning that all our "standard" VAT rates - both UK and EU had their expiry dates set to January 1st 2011 - this was obviously not done when the rates were created - and this was causing any order to fail due to not having a "live" VAT rate. Is this something the update bundle would have changed? Mark.