MichaelT Red Ribbon

Quick update - Support pushed out a fix for this on 6/25 Defect 676224: Global search not displaying certain records In order for everything to work again I had to follow these steps for each of the custom records we had the issue with: 1. Go to the custom record and go to Edit mode >Uncheck the INCLUDE IN GLOBAL SEARCH…

Many thanks @Kristoffer Viray-Oracle ?

We have just recently refreshed a sandbox account, and one of the records not appearing in production is appearing in the Global Search in sandbox ¯\_(ツ)_/¯

Hi Michelle Thanks for the reply. I can't see why anyone would remove the file once it has been added, that's the strange bit that we cannot account for. It seems to happen too often for it to be accidental. I'll check out that enhancement and reach out to the AP team again. Thanks again Michael

Hi Micah! This seems to be a regular occurrence (a few times a week). The AP team usually just say OK to the message to overwrite the file, but this is the first time I've got them to stop so I can have a look. I thought it might be related to the upload not completing fully before they navigate away - so I'm trying to…

Hi Dominica Thank you so much for all the effort - it's very much appreciated. You've confirmed what I thought was the answer, but at least now we know what I'm looking for isn't available. This is still very helpful though as we can now workout a business process to deal with this scenario. Looking forward to engaging…

Hi Dominica Many thanks for the reply - we do see that the credit memo adjusts the quantity on-hand at the inventory level, so that is great. What we also need is for the Sales Order quantity to be adjusted. For example, if we accidentally create an invoice from a sales order, the SO now has a status of Billed. A credit…