I logged a case with NetSuite and we resolved it. Here are the steps to resolving the issue: . Delete the existing deployment record • Navigate to Customization > Scripting > Scripts • Click View on SuiteSuccess | Create JE Btn PFA • On the Deployments tab, click Payment File Administration • Click Edit > Actions > Delete…

The journal is created by a script, using the payment amount. The payment file has an amount. This journal is created to generate a single payment line on the actual bank account. It works perfectly fine in their SB but not their production environment. Everything is setup exactly the same as it is in SB.