Hi @Angelica Mae Segador-Oracle, I send you link drive with my video that I set up. https://drive.google.com/drive/folders/1TE9Xn6RlsADJaScV_OJe_xC9o3KXyiIM?usp=sharing

Now, my customers don't get trouble this problem. although, I have not received any solution? :))Now, my customers don't get this trouble. Although, I have not received any solution.

Thanks @Jervin Nicholas Teopengco-Oracle , @Tigran Shahnazaryan, I raised this case to Netsuite, and they recommend this community. I replied them that I didn't receive solution when I ask in this. And this is Netsuite's feedback. I checked suite answer with 2 ids that They sent, but it is not same what i want.

Thank Tigran, I asked them to try some method what you say, but it is not.

Hi @Tigran Shahnazaryan , My customer usually using browser on mobile instead of their Desktop/laptop. They don't use Netsuite Mobile app. So, I want to find the cause for this trouble.