Case # 2690807 Update: "Defect 443645

There is a defect. All the published saved searches were converted to Catagories when I did a CSV import of META-TAGS. As I have about 400 pubished saved searches support are going to restore them for me. I suggest that you also report the issue so that you can be attached to the defect. Either a CSV import shoudl either…

At the moment I think some 700+ published saved searches have been removed from my website and replaced with empty categories. The strange thing is that some of the saved searches still work even though in list/web site/categories they are listed as empty categories now.

Every published Saved Search has been converted to an empty category. The website is cached so it is slowly removing products from my sites category by category. I have called my rep and apparently they are migrating data to the European data centre this afternoon.... so I guess this is only going to affect European…

If you are using published saved searches I suggest you check your sites by going to Lists/Web Site/categories and look to see of your published saved searches still exist.

This is what we get

I contacted support asking for a plain English translation, and essentially it seems that if you are using an OLD browser you won't be able to use it any longer. Here is the reply I received Support Case #: 2639999. Hi Paul, Thank you for your reply. Basically the DES and 3DEC cipher will be deprecated for security reason.…

We just went down Tuesday the 21st. This is bad news, We have been on Netsuite for over 10 years now and never had these problems before we moved data centres.

I have the same thing and I too am flumed by this I cannot make head nor tail of it. I would really like to know what is going to break on the 24th. Why are they disabling something that is going to affect customers, they shoudl go out of their way to help their customers deal with this problem in advance. I am not…

We received the same information by email but I couldn't make any sense of it.

I am raising orders hit submit... "your connection timed out. - please log in" aagh. Start again. The European data centre is much faster than the old data centre but it is a lot more fragile we seem to go down a lot more frequently.

Yes it is a nightmare. We keep going up and down. has anyone called Netsuite to report the problem?

This is really awful, we have lost 50% of our business today. I take an order from a customer and hit save and it clear the screen and tells me to log in again and I have lost all record of the order. So I am now having to screen shot every order before I hit save.

This is simply terrible I cannot process either sales orders, fulfilments not purchase orders today we are unofficially closed.

We are 100% down. Website and back end are all down. Got 16 people here trying to get orders out for tomorrow.....

I saw an article that Groupon were hacked yesterday is this related? http://www.dailymail.co.uk/sciencetech/article-4055336/Check-Groupon-account-Millions-users-risk-losing-thousands-pounds-massive-hack.html

Something is wrong, our websites and Netsuite in Europe is completely stuck. like Molasses .

All 4 of mine are down too. Bad timing Monday is our biggest day of the week.

If someone from Netsuite is reading this can they please update the forum so that we know this is being addressed. A progress report would be very welcome.

Well yes and now. We have having long delays in importing I can confirm that. But much worse its tryto edit a single product. A simple edit and save is typical taking 5 minutes...

[ATTACH=CONFIG]n398228[/ATTACH] This script was supposed to run yesterday evening! Well I don't get it I have attached an screen shot but it see to appear. [ATTACH=CONFIG]n398229[/ATTACH] [ATTACH=CONFIG]n398226[/ATTACH]

Is it my imagination or is this forum slow as well? My website has has speed issues for the last two-three weeks and I have filed defects but it is not taken seriously however I know that my site used to be a lot faster, it is doing my business so much damage.

My big problem is editting an item and doing a "save as" do any of the above defects cover that? Are all these defects symptomatic of the same problem?

If I open a product modify it hit "Save as" I think have to wait about 5 minutes for the item so save. Doing a CSV upload can take more than 20 minutes for a very small file. This is really frustrating as I am really held up today, I can't do much work at this pace.

I have just tried to send an email to a friends @me.com email address and that is not being delivered either. I am sure that Apple is blocking Netsuite.

Troy does this mean a Netsuite customer is infacted and this is having a knock on affect to all of us? Don't campaigns come from a different domain to our bills and order confirmations? That way if campaigns get blacklisted because of say over enthutiastic marketsing, it does not affect the delivery of bills etc. If my…

I suspect that a lot f the problem was with the payment processors.

We are down in the UK (CP Lighting). We can all log in but we cannot create sales orders and we cannot fulfil any orders it is as if the server has gone read only. We are not getting any error messages the system just hangs. It is not the whole of Netsuite though because my other business (Lamp Specs) also using Netsuite…

Thank you. It seems it does not appear because it is a dependant field. This means I have to make a saved search, download the file, edit it, then upload. This is madness I should be able to do this using mass update.

Has anyone been able to call Netsuite about this problem? I have not been able to create a support case.