AARGH I have tried to make a support case but I can't because I get "An unexpected error has occurred. Please go back and try again"

My rep just replied "Yes, we are aware of the problem. Defect 314187 is actively being worked on by QA."

I have found the bug. It is an update by Netsuite, it is the length of the currency that is the problem! The currency names are set in Lists/Accounting/Currencies however the Vendor Sublist on items will no longer accept currencies whose name is more than 14 characters. We have not changed the names of currencies for…

has anyone heard anything directly from Netsuite?

that link does not work

I have also got this error "Account: 634332 Bundle Name: International Tax Reports Environment: Production Date & Time: 5/23/2014 7:37 am Record Type: Sales Order Internal ID: 626342 Execution Time: 0.00s Script Usage: 0 Script: Tax Transaction Fields UE Type: User Event Function: onBeforeLoad Error: UNEXPECTED_ERROR…

If you do a search in the website you get the error Website Down for Maintainance. We have been unable to process orders via the website this morning.

When we try to save an order it hangs. It looks to me as though the Netsuite scripting engine has failed and so on save it hangs whilst trying to execute scripts and then throws out errors. It takes about 30 seconds to save an order and then you getan error and then have to hit back. I don't know if the website is working…

I am also getting this error Account: 1015608 Bundle Name: AE Automated Emails Environment: Production Date & Time: 5/23/2014 7:46 am Record Type: Sales Order Internal ID: 1682040 Execution Time: 47.72s Script Usage: 25 Script: Automated Emailing Preference Scripts Type: User Event Function: ccce_afterSubmit Error:…

100% down, we have no webstore, system and system2 all down.

It looks like the results are coming up in alphabetical order but that is a co-incidence see this page:- http://www.cp-lighting.co.uk/Lamps/Replaces-50-69W-BC-2700k-Standard-Lamps

I am totally frustrated. I have many pages showing random results and they are not fixed overnight. See this shot"- The results are set to show in the order of "online customer price" however when the saved sear runs the results are random. The website also reflects the broken nature of the saved searches:-- I have…

OK I managed to get an answer from support. There is a bug and saved searches will not work with "Online customer price" anymore. I am having to edit all my searches to "online price". The problem with this is that using "OCP" will correctly sort the web page where a customer has special prices but "OP" simply orders it as…

Netsuite has just changed something and we too had a problem in that our web designer had used some direct links to code instead of relative links. Whatever changed in Netsuite meant that some browsers would no longer work with the site but others were fine. All she did is made sure that she used relative links and…

Just look at the code used in your headers and footers to see if your web designer has added some hard wired code such as src="http://?????/images/store/templates/common/spacer.gif" instead of just src="/images/store/templates/common/spacer.gif" Netsuite used to work with either these but for one thing in the checkout it…

I am tick-tacking with support. They gave me a link to force a re-calculation of the re-order points and stock levels but it is producing the same results. Clearly the algorithm has been corrupted and they need to fix it and fast. I cannot find out what to order now because it is telling me to order everything! Most items…

It is not fixed for me. Most items are now correct but I have a significant number of items where the preferred stock level is set at 56,076 consequently it still is trying to order £28,000,000 of goods!

Hello Paul, We have filed the following defect on your behalf. Defect # 261378 SUMMARY: Item Record > Reorder Point and Preferred Stock Levels changed its values > System Notes > Set By = -System- Alternate Solution: None Your defect has been prioritized as an S2 issue.

I had an email saying that they were testing a fix, then another one saying it was fixed and released but I don't think it is working or it has been unreleased last night all the re-order points were re-set at around 60,000 items for every product. If I ordered these items the order would exceed £300,000,000!. What I have…

This is a nightmare. They have created a NEW case to deal with the problem that they have made a partial fix and it is an S2!!! Hello Paul, We have filed the a new issue for this. Defect # 261692 SUMMARY: Item Record > Reorder Point and Preferred Stock Levels > still showing incorrect values c Alternate Solution: None Your…

Injected by 260116 Timeouts in application caused by calcstocklevels locking itemlocationmap: e.g. Opportunities > Transactions > Invoices > Save > Times Out > Error:" Unexpected Error....." Ng, Arnold Dev-Work in progress Injects 261411 Insert work queue item to re-run AIM SULLIVAN, GARTH T CLOSED-Released into Production…

Transactions/Sales/Enter Sales Orders/List produces a list of sales orders, unfortunately there are missing numbers, why. If I look at our history the numbers are numerically complete. So if you wanted to know the number of orders in a period you just take one order from another and you know the number of transactions. Now…

You are bang in with this. If we get an order and the customer asks to change the shipping from Mail to UPS then the PayPal authorisation is voided and we have to hunt down the customer and ask the customer to send us money via a PayPal request. This they are reluctant to do because they think they have already paid us. We…

A lot of bad feed back from customers on this. We cannot release their money and they can't spend it either.

What does that script actually do?

Where is the problem is it my ISP of Netsuite:- raceroute to www.cp-lighting.co.uk (167.216.129.13), 64 hops max, 52 byte packets 1 192.168.1.1 (192.168.1.1) 0.681 ms 0.444 ms 0.497 ms 2 cpsu-adsl.demon.co.uk (62.49.189.81) 73.584 ms 75.399 ms 99.719 ms 3 194.159.169.244 (194.159.169.244) 22.402 ms 22.561 ms 22.322 ms 4…

Problem solved. We have 3D secure turned on and everytime a customer pays by credit card it allocates an order number, then it goes off to the 3D Secure website for authorisation. When it is verified and the process returns to Netsuite, Netsuite then allocates the next order number and discards the number originally…

They have given this an S1 Hello Paul, We have filed the following defect on your behalf. Defect # 251040 SUMMARY: Roles without Override Period Restriction permission > cannot select any Posting period on some transaction records. Alternate Solution: Close other period/s that you want to restrict. 1. Go to Setup >…

I am not going to use the workaround as I don't understand how it will affect stock adjustments and journals. I know with journals the accounting period appears as a dropdown, but with inventory adjustments that field is not available on the form.

Same in the UK , webstore is broken cannot bulk fulfil nor can we bulk bill - status not started.