No it's a nightmare. We have had a huge number of calls from accounts offices asking if we would stop sending order confirmations and fulfilment notices. Another problem we have is that when we bill the customers it does not print out the invoices in customer order. Since we produce over 1000 invoices a week my accountant…

Yes Michelle Your Customer Care Case # is 894961. If you can help this would be appreciated. Some times we receive an remittance which might contain 5 deductions and two re-payments of earlier deductions. We need to be able to track and chase these underpayments.

No the correct way is to make a credit note and put the values in but the quantities as zero. Therefore you credit the value but it does not add stock back. This is particularly useful if you are trying to credit only a price difference.

Thank you that's great. So when the accounts department ring me to say they have not received their invoice and can they have a copy; I have to modify the account but not change the contact or do I have to add the contact and re-issue a password?

Well if the Customer-level email is wrong, you'll have to change it. But if they were using that email to log in, you'll need to make sure there is a Contact with access that has that email. So if it isn't there, you can create it. Thanks for that, I can see how to do it but the process is wrong. Within the user dashboard,…

Isn't this client related. If yuou are using a Mac you will just see the images but if you are using Windows and Outlook in particular don't you have to click every email to see images?

This may be a regulatory compliance issue. Mass email must provide an "unsubscribe" facility under federal law. There is a school of thought that the best way to ensure that what you provide qualifies as an unsubscribe facility is to label it with the specific word "unsubscribe". I'm not a lawyer and I don't know if that's…

One more thing and hopefully the last. I now have everything working but the form is in an iFrame. When I hit the submit button the result loads into the iFrame instead of the parent. I need to add the following into NLFORM and I don't have access to that. <form action="#" method="post" target="_parent" > I cannot be…

Well my entire sales team is bogged down with emails, we are receiving such a volume it is really hard. Imagine if someone emails asking for a quotation, they are not on the system so you cannot raise a quotation without first going back to the them and getting their address details post code/zip and country. It would be…

That's brilliant, thank you. Now is there any way to format the size of the boxes and remove the field names. I want to make all the boxes the same size with the names above the boxes. the default for Netsuite is for the names to the left of the boxes and so everything looks like something out of the 1970's.

"However, customer records are also set up with their respective Ship Complete settings (in the financial tab of the customer screen). The specific setting overrules the setting made in the custom transaction form." Customers always have some thing set in their customer records and that renders the transaction form…

Nobody knows the answer to this?

Ok thanks. Can you tell me why this works in an Accountant role but does not work if logged in with an Administrator role?

That is interesting. I cannot get the EC sales list to work either. How do you produce the csv file and do you remove the country codes? I have been entering them manually but we have recently gone multi-currency and there are too many orders to do it all by hand.

Support fixed it. When the upgrade when through it made a duplicated entry in Scripted Records / Customer. "EU VAT REGNO VALIDATE LINK" appeared twice and the fix was to edit and uncheck "Deployed" on ONE of the duplicated lines.

Setup/Customisation/Scripted Records Two of these records have a duplicated line, I am not sure which but that is the problem, you have to remove the duplications. You might need to call support to sort it out.

What does up update and preserve data as against replace. I only installed the bundle two days ago and have done nothing else since. Is it safe to use update and replace?

Post deleted

Is there a bug in the version that kills the web store? My customers are getting "An unexpected SuiteScript error has occurred" when they submit every order via the web we then have to follow it up with phone call to take the orders manually.

I have just had a call from support and they are going to log on to the back end and try to run a fix.

It is a total disaster, it has crashed out after 114 transactions. All transactions have VAT:S fulfilled are 15% and open are 17.5% but using VAT:S I believe that this will throw out the VAT100 on historical transactions. I have no idea how to fix this problem. I have tried calling the UK support telephone numbers but they…

I have modified the above post. All transactions carry the "VAT:S" this will cause the VAT100 to be wrong I believe. I have a strange set of TAX codes and I cannot workout what is what:= ES2010 0% ES-GB 15% S 17.5% TS 15% TS-GB 17.5% I understand that "S" should be the Standard rate going forward, but all my old…

I am not sure. Support got me to download one of the xml files and change the number of records. I then had to upload the modified file and run again. I don't know why it failed in the first place but it seems OK now.

I can't find a way of Mass updating "Purchase Tax code" for all our items. I have to say this is a very silly way of doing things. We should have been able to simply say the the old rate applies until 30th November and the new rate on post 1st December tickets. The system should be able to credit tax at the same rate it…

Why can't you get those customers to opt in? Dear Evan I am afraid this is the most naive question I have ever seen. I doubt you would get 1% of customers who would respond to being asked to subscribe. This isn't how people think, they can't be bothered. The system you had before worked brilliantly, it was compliant with…

Ken I am still confused. I go say Mass Update>Mass Updates>General Updates>Contact Then I go to the criteria tab and filter "Global Subscription Status is Soft opt-out" But in the "mass update fields" tab "Global Subscription Status" is not a field I can modify. The only options I have are :- Inactive Main Phone Fax Mobile…

Setup/Company/"States/Provinces/Counties"

We added London as a County. Netsuite have used a very old list of Counties, many no longer exist and new ones are not present. What is more annoying is that whilst I can add "London" it appears at he bottom of the list and not in alphabetical order. I have two requests, please can we make this optional and can we make the…

Have you read my post, just add it.

YOU just need to negotiate a better deal. Phone them and tell them that unless they drop the surcharge you will move to Lloyds card net. If they don't agree call Lloyds Cardnet and offer to move you business to them if they beat your Barclays rates. I bank with Barclays but use Lloyds for credit card transactions.