Thanks @CDuf!

That makes sense. I'm trying to create a search that pulls orders from that customer with only one item on the order, but I'm having trouble doing that. Do you know if there's a way to do that?

@CDuf Unfortunately, no. The customer is using a Shopify app that just creates the order with only that item.

@Dominica Sevilla-Oracle Thanks for your response! Here are screenshots of the report builder: I added the department filter to the new report. These are the settings I chose when creating the snapshot: Then I click set up on the report snapshot portlet, choose the report snapshot I made, and I get the settings with only…

@Ivy Lopez-Oracle It was because the Use Bins field wasn't checked! Thank you!

@Ivy Lopez-Oracle I haven't reached out to any support yet. I have not seen this issue before and I'm not sure if there are any scripts that would be causing this. I haven't implemented any that would cause this. Here is the inventory balance search for this item:

@Ivy Lopez-Oracle It is an inventory item. I think I am just using one normal unit of measure for the item; the units type field is empty. Here is what the line on the sales order looks like after I made two item fulfillments for 280 each: Here is what the inventory detail on the item fulfillment looks like: Here is what…