Hi @Vernita, Thank you for your answers, I have additional questions to troubleshoot this further: Can you provide a screenshot of the item receipt showing when it was received? I noted from your previous comment, that the transaction date was July 31. Kindly also send the related records of the item. I would just like to…

Hi @User_VSR0R, I agree with what our fellow member mentioned. Were you able to check it? Let us know so we can troubleshoot this further. Regards, Sho

Hi @User_2I30C, Can you update these bundles in their latest version? Just make sure that they are updated in order, SCM Mobile first then Oracle WMS. This is one of the basic troubleshooting that we recommend to users when experiencing issues with WMS processing. If the update does not fix your concern, I suggest for you…

Hi @User_2I30C, Would you be able to share a screenshot of the versions of the following bundles from your end? SCM Mobile Oracle NetSuite WMS Have you tried replying back to case number 6365408 so it will be reopened? You can share these additional screenshots there. Kindly also inform the tech support that you'd like to…

Hi @TEN, Were you able to check our previous comment? Let us know if you still require further assistance. Regards, Sho

Hi @User_2I30C, To clarify, these are the attachments from your previous comment: Sales Order > Related Records Wave 1044 > Orders Wave 1044 > Pick Tasks Pick Task 19418 > Line Items Pick Task 19418 > Inventory Detail I was asking for a screenshot of Pick Task 19418 > System Information tab. Thank you for the case and…

Hi @Vernita, May I know how did you identify the item receipt IR942 to be the allocated supply for Sales Order with supply required by date 05/06/2025 for the item 'Kangaroo with Joey? I would like to understand the testing that you made so I can perform that from my end as well. Thank you! Regards, Sho

Hi @User_2I30C, Could you please share a screenshot of the System Information tab for Pick Task 19418? This is to check if indeed there was no manual intervention in this sample. I apologize for your experience with our tech support. If you can share the case number, I will try to check what transpired in that case.…

Hi @Tahshinul Haque, glad to have you with us today, and thanks for posting here in the NetSuite Support Community! Greetings, everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! — In case…

Hi @Vernita, To confirm my understanding of your concern, the Sales Order line for item with Kangaroo and Joey was allocated with 5 quantities and when you click the hyperlink 5, it is referring to the Item Receipt? Please send a screenshot of the page when you clicked the hyperlink 5. Also kindly confirm your date format,…

Hi @User_2I30C, Were you able to check our previous comment? Let me know if you require further assistance. Regards, Sho

Hi @TEN, The presence of a negative bin is the reason for the mismatch between your inventory detail and the location. The location's on-hand quantity reflects the net effect of all bin transactions that is, positive bin quantities less negative bin quantities. To identify the transactions causing negative bin balances, we…

Hi @User_2I30C, Could you please share a screenshot of the System Information tab for Pick Task 19418? Also, you previously mentioned that you sometimes manually change the status of pick tasks. To confirm my understanding, were these pick tasks initially in a failed state? If so, could you please share an example of a…

Hi @User_2I30C, Were you able to check our previous comment? Let us know if you still require further assistance. Also, since you mentioned that you've worked with a tech support for this, can you also share the case number? To set expectation, our support team can troubleshoot this in your environment and check further…

Hi @mardel, Were you able to check our previous comment? Let me know if you still require further assistance. Regards, Sho

Hi @dspringfield, Is this information in addition to what @TEN provided? If you have a separate concern, I would appreciate if you can give me more details about it. Thank you!

Hi @TEN, May I know if we have tried checking if we have negative bins in WMS location? To do this, we need to customize our view in Item > Inventory Detail. Then use this criteria. This will expose bins with positive and negative values. Afterwards, rename the search and select this as your view in the Item > Inventory…

Hi @User_2I30C, To have a better view of your concern, kindly provide screenshots. Kindly redact any personal information. Regards, Sho

Hi @mardel, Thank you for your patience as we work on your concern. After consulting internally, this functionality is a standard behavior. By default WO Picking doesn't show the back ordered items. WO list on Mobile will only show committed components. May I know how were you able to generate pick task with some lines…

Hi @Luis G, Were you able to check our previous comment? Let me know if you still require further assistance. Regards, Sho

Hi @User_Q1DPO At this time, the feature you are requesting is not available within the NetSuite line of application services. We do have an Enhancement Request logged for this feature request. Our Product Management team periodically reviews these Enhancement Requests and perhaps this will be available in a future…

Hola @TADA_F.Aguilar, Sólo quería saber si has podido ver el comentario anterior. Le agradeceríamos que nos proporcione la información para poder revisar esto más a fondo. Gracias.

Hi @Luis G, After a series of consultations, here is what I can share regarding your concern: You are correct that in NetSuite, the current process works as follows: when your secondary location does not have sufficient quantity, the system suggests creating a Purchase Order (PO) for that location. This is because, in your…

Hi @RobertBongers, This may require filing a support case to identify and check your setup from your environment to check if this is a standard behavior, caused by any customizations or if this is a potential defect. You can utilize this WMS Tool to assist you in building and testing barcode strings: Barcode Tools. This…

Hola @TADA_F.Aguilar, ¿Puedo saber si ha intentado trabajar con su búsqueda guardada? ¿Podría compartir una captura de pantalla de la ficha Criterios y resultados de la búsqueda? Indique también el tipo de búsqueda en la que está trabajando. Además, para comprender mejor lo que está intentando crear, ¿puede identificar el…

Hi @RobertBongers, Apologies for the late revert on this one. Based from my consultation, ordering does not matter with the exception of the GTIN (01), which must come first. If Expiry and Lot are included, Lot/Batch (10) requires a <GS> delimiter if it comes before other fields; no <GS> is required if it is the last field…

Hi @user_5906, When using Supply Allocation, the following are the instances where items are deallocated: Location Mismatch Supply Order was Deleted or Edited to have decreased quantity Demand Order was Deleted or Edited to have decreased quantity After deallocation, the system will automatically perform allocation of the…

Hi @User_VROKW, Kindly provide the following: Are you getting any error prompt/message during timeout? Is the error, if any, happening on the dataset or pivot? Unfortunately there is no specific documentation regarding this. Best course of action is to file a support case so they can investigate this further in your…

Hi @markbell10, Would you be able to provide additional inputs for @Valdi? I believe there are questions about your previous comment. @Valdi, In addition to the comment of our fellow member, kindly check if the planning rule group below will provide you your expected results: Item K - planning rule group > action =…

Hi @user_5906, May I confirm if you are also using Supply Allocation? Thank you!