The problem is with your workflow - I think you have to refund before unfulfilling. Then inventory adjust and all should be fine.

I hate to point it out but you can override price regardless of whether it is "custom" or not!

We have this quite a bt in both negative and positive. Evan is correct about it being the difference between the amount charged differing from the original amount. The most common with us is customers selecting an incorrect shipping method, which we usually don't pick up on until the Cash Sale. To messy to delete the…

Try Setup>Customisation>Item Fields

As a workaround I change my personal information just before sending and then change back via Home/Set Preferences and then change back after sending. Messy I know, but until a solution is provided that is our only option.

Hi Bob Did you try changing the items within the corresponding fulfillment? And then the corresponding cash sale? That might fix it.

I've never come accross this before but a workoround could be to set up a dummy partner and use that.

Have you tried using the "Disclaimer" field within your purchase order form? SETUP>CUSTOMISATION>TRANSACTION FORMS - edit your default purchase order form. Note: In your HTML or PDF layout (whichever you use for emailing) you must display the disclaimer field.

90% of our sales are shipped. We have a simple system of printing to the warehouse printer and the warehouse handles it from there. We have probably 1 out of every 200 sales missed and we simply express post those and wear the cost. No dramas really.

Thanks Angela.... noted and taken

Farrago Check your facts buddy. We don't have a wine of the month club or any such thing whereby we use cold calling. The only time we use prisoners to do anything is product testing on... no wait... I'm bored of this completely.

That goes completely against my belief in Darwinism... yet stupid people breed more!

It automatically decrements stock anyway, and will give a warning if the stock level is too low to fill it. Too many clicks and steps and cr@p if you start from a sales order for my liking. We don't have 15 minutes to charge someones card and send them stock. Our webstore is the only time a sales order is used.

Angela Thanks for that although we don't use sales orders except for webstore. When customers come instore we go into the customer record then create a cash sale. I think the easiest option might be just to simply ask 'teamsters' how they intend to pay before creating a sale. Although... some sort of "Convert to Invoice"…

We had the same issue and made the payment method mandatory, we had to do away with it because we offer NET 30 terms to some customers, so the mandatory payment method would not work. If the person was NET 30 it still required a payment method and if you chose something like Terms it would show the Cash Sale as paid. Great…

Mr Wizard, thank you for the time management advise, but with all due respect ...I don't need your advise on such matters. I would personally prefer to constantly push NS for improvements (and not ignore NS errors as you have suggested we do) and put the errors in writing to help those that will come through the NS system…

If I tell you, can I be on the wine of the month club?????? mmmm wine.... just kidding.:D Give me a few to wrap something up. I'll detail it shortly. You can be head of the wine of the month club, or the WOT MC as we call it... hang on... we don't have one. Those damn in-mates are getting to me.

Wanna know how to fix that so that you can flip back and forth, wiz? :D yes yes yes yes yes! (I think I just had a moment...!)

I don't believe that you were ever a boyscout. I also guess you never worked with elderly people. I was and I did. Darwinism didn't factor into my decisions to be helpful when hazards were noticed. T PS: I am also just a curious person. When I fall into a pitfall, I want the information to be available for the next person…

Yes, and didn't you think "why isn't this defaulted to mandatory ...right out of the box". How often would anyone need a bill paid with no payment method? Defaults should be set for the most common use of the program and I don't think the common use of NS has people creating bills with no payment method and that pitfall…

We just simply made payment method mandatory.

What I was meaning was... If payment is being made immediately we create a 'cash sale' (with payment method mandatoty!) If payment is being made at a leter date we create an 'invoice' (no payment mandatory) - Invoice stays 'open' until payment is made. Does that clear it up a little? We don't create a 'sales order' at all.…

didn't work did it... :eek: Ahh but I haven't gotten personnal. Nor will I. This is a forum to help people. Clearly farrago needs help!

I'm gonna cease this nonsense before it gets personnal. Have a wine and relax there buddy.

You can also make the payment method field in you cash sale form mandatory. That way nobody can close a sale without a payment method selected. Wiz

Hi Ray You've probably tried this but my first thoughts are either try a simple html break <br> or <p> for 2 line break or use from the coded character set & #13; -but don't put any spaces between the & and the # - I had to write it like that or else it does a line break instead of showing the code!

Thanks Evan Although just about every individual product has a different price so I suppose it's a matter of manually entering each price... (the $1.35 reference was just a hypothetical. All are different) Cheers for getting back to me anyway. Wiz

Evan This is something I need to achieve, the automatic pricing of groups. However, we operate on a dollar mark-up, not a percentage one, and therefore need to automate a "dollar Amount" off, as opposed to a percentage. eg -$1.35 off base price instead of -5% Can this be done? Seems reasonable, given that it can calculate…

status.netsuite.com seems to suggest it's only for a local datacenter, which clearly is not the case. "A datacenter-wide incident in our NA West facility has resulted in an outage for customers local to that datacenter. Operations Engineers were notified of the issue by monitoring and are working to resolve it as quickly…

Apparently this was my fault. I lodged the case via Support>Customer Service>Contact Support Online Silly me! That'll teach me to follow the help guide won't it! I have to change roles, log into some other centre and go from there...