Well THAT is embarrassing. I was clicking on the Project Code and being taken to the project record. Thank you, it is working correctly. Best wishes, Tim Evans

Thanks Richard. I have now installed it on another account... and got precisely the same result. I was planning to do a demo of it with a client next week, so I hope I can resolve this quickly! Best wishes, Tim Evans

Thank you Patrick. I see what you did there; and yes, that would work. However, although what you suggest would work, I think I might be more complex than simply manually creating a Return Authorisation, which is what I currently advised the client to do. Their Sales Orders are only two lines, so it is the work of seconds…

Sometimes rev rec has started, yes, because the recognise revenue immediately, even if they do not bill immediately. If Rev Rec has started, what should I do?