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Tom Dalton · Owner · Silver Medal

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  • It started working for about a month and now it is broken again! go-data-feed says that their logs indicate the following: "Permission Violation: You need the 'Lists -> Items' permission to access this page. Please contact your NetSuite account administrator." Well, their NetSuite role does have access to items and item…
    in Anyone using GoDataFeed? Comment by Tom Dalton Jan 4, 2013 1:12PM
  • We just set up a trial account with them last week. Had the same issue with setting up the Netsuite user as per their instructions. Yea, NS basically told me that this is a NetSuite flaw involving one user (same email and log-in credentials) being used at multiple NS companies. NetSuite support said... I checked this email…
    in Anyone using GoDataFeed? Comment by Tom Dalton Jul 12, 2012 2:41PM
  • Did you see.... http://www.godatafeed.com/supportedecommerce.aspx?sp=netsuite We might have to check them out. Currently we have to export from NS and then import into feedperfect. Actually, we export/import/export/upload. This is becasue we import the NS dowload file into an in-house filemaker database that has many…
    in Anyone using GoDataFeed? Comment by Tom Dalton Jul 10, 2012 12:48PM
  • It is a feature of 2012.2
    in This is why Netsuite's Ecommerce will never hold water Comment by Tom Dalton Aug 25, 2012 8:50PM
  • 1. SEO >ok, do the sitemaps have image URLs. 2. PCI Compliance ? 3. Up Sell/ Cross Sell > wouldn't "recently viewed items" help here 4. Product Reviews > Do we really have this? 5. Faceted Navigation > Do we really have this? > Is this ignite-commerce only 6. Product Feeds > Couldn't we send our feeds directly to the…
    in This is why Netsuite's Ecommerce will never hold water Comment by Tom Dalton Jul 31, 2012 6:39PM
  • Great comments Andrew. Some went over my head, but great none the less. Sounds like both the feature list and the under the hood "workings" are both antiquated. Did you notice that the "new release portlet" on the dashboard didn't even have a bullet point for anything ecom related? I've always thought it was ridiculous…
    in This is why Netsuite's Ecommerce will never hold water Comment by Tom Dalton Jul 13, 2012 2:04PM
  • I've always thought NS was deficient in its offerings of "canned" ecom features. EG: I don't read a new NS release and say "look, a new suitScript programming capability is available and now I can finally build my own webStore Faceted Navigation feature". No, I just look and see if they now have a canned webStore Faceted…
    in This is why Netsuite's Ecommerce will never hold water Comment by Tom Dalton Jul 10, 2012 1:46PM
  • Hey that worked! I had tried it wrapping it in a <div>, but not in its own table. Also, just curious what your 31066 is for. We named it something else, but was curious if there was logic behind using a specific numbering when naming that div ID and table class ID.
    in Using CSS or div attribute to hide text in web-store Comment by Tom Dalton Jul 10, 2012 12:21PM
  • Is the only way to implement or use this mean you have to hire a "certified" developer or NetSuite professional services to even touch the SuiteCommerce module? Or do you have to go through some pricey training before using this new module? In the "Great Auntie Gertrude" thread, Evan mentions that site customization…
    in This is why Netsuite's Ecommerce will never hold water Comment by Tom Dalton Aug 21, 2012 10:58AM
  • dterra, First, I have to say that I'm VERY happy that you're engaging with us on this topic. Thank you. You say: plug and play sounds great but with a platform that works like that it becomes a problem in the long run, because you loose total control of what can and cannot be done I'll gladly take that loss of control over…
    in This is why Netsuite's Ecommerce will never hold water Comment by Tom Dalton Jul 20, 2012 11:10AM
  • As for eCommerce specifically, stay tuned for the next 6 months, because you will see new features released that I am sure will make you very happy. Stay tuned. If I had a dollar for every time... Why it seems like just yesterday when I read this... You will be pleased when you see the innovative and groundbreaking changes…
    in This is why Netsuite's Ecommerce will never hold water Comment by Tom Dalton Jul 10, 2012 1:34AM
  • I think that you have to look at other features also, like Single Use Coupon Code, ability to Import WebSite Categories via CSV... I thought that the ability to Import WebSite Categories via CSV didn't exist in NetSuite. Did I miss a memo?
    in This is why Netsuite's Ecommerce will never hold water Comment by Tom Dalton Jul 10, 2012 2:00AM
  • I just tried signing up with GoDataFeed. Their instructions have you creating a new employee user that only has access via a "WebServices only" role. The user should have the email address suport@GoDataFeed.com. Anyhow, it didn't work. NetSuite kept coming up with an error that says... Notice: The password cannot be…
    in Anyone using GoDataFeed? Comment by Tom Dalton Jul 10, 2012 4:39PM
  • Hi MCWong, You can check the help topic Site Category Import for more details. Chris The NetSuite help topic for help with "Site Category Import" is currently a broken link. -Tom
    in This is why Netsuite's Ecommerce will never hold water Comment by Tom Dalton Sep 11, 2012 4:10PM
  • Did you read this marketing piece... http://netsuite.imirus.com/Mpowered/book/vnet12/i2/ See page 49. NetSuite ecom wisdom says... Top 10 must have ecom features... 1. SEO 2. PCI Compliance 3. Up Sell/ Cross Sell 4. Product Reviews 5. Faceted Navigation 6. Product Feeds 7. One Page Check-out 8. Coupons/Discounts 9. Various…
    in This is why Netsuite's Ecommerce will never hold water Comment by Tom Dalton Jul 31, 2012 6:28PM
  • I am a web programmer and I know for a fact that 90% of all enhancements can be done very easily, so the question is... Why Netsuite hires incompetent people that cannot create a simple script that will check if the email address is a duplicate in the system? That enhancement is over 2 years old. I think that we should…
    in Google Trusted Store Comment by Tom Dalton Mar 8, 2013 12:59PM
  • @alloyd @farrago - Our goal is to to move both Mid-Market and Enterprise versions of SuiteCommerce forward, albeit with slightly different feature sets. Most of the new functionality will be available to both: The new cart and checkout as well as Advanced Promotions are available today for either edition. We are currently…
    in What is SuiteCommerce? Comment by Tom Dalton May 22, 2012 11:12PM
  • The old NetSuite "ecommerce edition" is now part of the SuiteCommerce Mid-market edition. This includes all the functionality you currently use, and also has the enhancements like the new shopping cart and checkout, enhanced promotions etc. Does that help answer the question? Yes, I now understand. Our version of NS has…
    in What is SuiteCommerce? Comment by Tom Dalton Jun 1, 2012 5:36PM
  • How will existing NetSuite "ecommerce edition" subscribers be effected by SuiteCommerce/Ignite. We recently signed up for (and pre-paid for) 3 years of regular old NetSuite "ecommerce edition" without Ignite/SuiteCommerce as they weren't available at the time. Will we get new functionality? Will new NetSuite subscribers…
    in What is SuiteCommerce? Comment by Tom Dalton May 24, 2012 12:59PM
  • Look at threads on magneto and Volusion. Both have store connectors via companies like FarApp.
    in Web Store Out-of-the-Box Comment by Tom Dalton May 3, 2012 10:39PM
  • We just installed it like they show here... http://www.olark.com/customer/portal/articles/337453-getting-started-1-2-3-guide The only difference was the snippet alteration to make it show the customer chatting with US ...if they happen to be a registered customer that is logged into our store. -Tom
    in 'Instant chat' support with Netsuite integration Comment by Tom Dalton Jun 20, 2013 7:27PM
  • We are testing Olark and so far it is really cool. I'm blown away by how simple their installation and configuration is. The price is also cheap. If only "other" cloud services could be this impressive. They give one piece of code that you can add to put the customer's name into the chat window. example one: [CODE]<script…
    in 'Instant chat' support with Netsuite integration Comment by Tom Dalton Apr 3, 2013 4:07PM
  • I don't use suitesocial much, so I don't know. We've been using olark chat for almost three months and LOVE it. It has another new feature that blows me away. If you're chatting with a customer, you trigger a feature and control their mouse and see their screen (limited to viewing the browser window and staying on you…
    in 'Instant chat' support with Netsuite integration Comment by Tom Dalton Jun 20, 2013 7:22PM
  • Yea, that was it. &lt;script type="text/javascript"&gt; olark('api.chat.updateVisitorNickname', { snippet: "&lt;%=getCurrentAttribute('customer','altname')% &gt;" }); &lt;/script&gt; Corey, The set-up literally takes 10 minutes and their price can't be beat PLUS they have it free for the first two weeks. See...…
    in 'Instant chat' support with Netsuite integration Comment by Tom Dalton Apr 3, 2013 4:36PM
  • Yea, NS was slow to the party on mobile-web-store capabilities. The ignite-commerce platform (coming to NS in 2012) will have a mobile version of the web-store, but you'll pay for it. See... http://ignitecommerce.com/mobile/ Most of the other carts that connect with NetSuite (via a 3rd party connectors) include a…
    in Need mobile version of website Comment by Tom Dalton Feb 22, 2012 3:48PM
  • These connect with NetSuite (via a 3rd party connectors)... See... http://www.volusion.com/mcommerce/ and... http://www.magentocommerce.com/product/mobile
    in Need mobile version of website Comment by Tom Dalton May 4, 2012 12:46PM
  • hmm. Interesting. So, they need a global redirect from https to http anywhere except for the checkout. NetSuite, any ideas? T
    in Netsuite webstore URL problem Comment by Tom Dalton Feb 23, 2012 11:04AM
  • Please put it in as public bundle if you determine that it works as expected. thanks, t
    in Is Residential Flag Comment by Tom Dalton Sep 20, 2012 8:30AM
  • Do a search for "stop signs" on our webpage... http://www.signsdirect.com Look at the options available after the search. Search for "sings". That is Nextopia. Nextopia works with NetSuite. I'm not sure if NS (as is) can do what you want. -T
    in How to display in-site Search words on the Search results page? Comment by Tom Dalton Jan 4, 2012 10:58PM
  • You're looking for... reports -> web presence -> Internal Search FYI: We switched to 3rd party search that works with NetSuite. It is how NS search should be. The only pain is that its product database isn't "real time". We have to upload a new feed after adding new items to NetSuite. It's search results are sortable by…
    in How to display in-site Search words on the Search results page? Comment by Tom Dalton Jan 3, 2012 11:55PM