Ditto here. Several checkout errors per day. -Tom We also get errors with NetSuite "reference my account" when customers try to view old orders. They (NS) also hasn't done anything to help us with that and it has been months since we reported the issue.

Should those emails "An error occured during checkout" be "An error occurred during checkout" ? Today a customer called TWO weeks after they ordered to check order STATUS. Their order was nowhere to be found in NetSuite! I found the order in PayPal manager. In PayPal it had an ID and the customer provided a reference…

Back up as of right now

system2.netsuite.com also doesn't work right now

How does status.netsuite.com say 96.32% uptime for Friday when from what I can tell everyone was down as long as we were (roughly 2.5 hours which is more down time than 4% of the day). NetSuite, Please advise Thanks

Customers can't order. Also, we can't use NetSuite back-end. We get zero or one page load and then get this... An unexpected error has occurred. Please click here to notify support and provide your contact information.

It is only fair that if it cost each NS user thousands of dollars, it should also cost NetSuite something since they get the advertising benefit from the 99.5% uptime guarantee. NetSuite, please honor your 99.5% uptime guarantee claims proactivily and don't make us send 20+ back-and-forth emails to get it resolved (check…

99.5% guaranteed 2012 from netsuiteblogs.com... http://www.netsuiteblogs.com/manufacturing-the-cloud-24-minutes-between-friends

99.5% guaranteed 2012 from netsuiteblogs.com... Hopefully they put their money behind this uptime claim and don't make us fight for it. http://www.netsuiteblogs.com/manufac...etween-friends We've been down for two hours now. We've lost several thousand dollars by now, but if we're down one more hour, then the month is…

I believe that http://www.netsuite.com/portal/resource/system-availability.shtml also has the 99.5% guaranteed posted in 2014 (as per a google snippet). Unfortunately, that page is down right now because of this outage. We're still 100% down.

I just got in to work. The early shift told me that we've been down for two hours. And we were down yesterday also! What gives? Remember NetSuite, if we're all down more than 3.5 hours, the month is free... right? over .5% down time and it is a free month. 99.5% uptime guarantee. Right? 720 hours x .005 = 3.5 hours of…

I know this is an older one, but it says "Under the terms of this guarantee, NetSuite customers will receive a credit for THAT MONTH'S SERVICE if NetSuite does not deliver its application services with 99.5% uptime. The uptime is measured on a customer-by-customer basis."

We set up alerts on pingdom.com and alertra.com to monitor the cart and checkout. We now get alerts whenever either of those go down. Since 3/6/14, they've been down for a total of 4 hours 4 minutes and 33 seconds (and counting). Melmore, your company has a free month of NetSuite coming if the NetSuite 99.5% monthly uptime…

They added us to an existing issue that is causing these errors. It's classified as a S2 issue.

Yea, I did that. No word back yet

Yes, it is Defect # 276886

OK, 5 minutes later and BOTH users say the issue just went away. Orders that were stuck now work with no errors. We didn't change any settings. They didn't switch browsers or clear cache. Must have been a momentary NS hiccup. T

*note: real time updates are only available when all systems are functioning normally. True IF the monitoring site is also hosted on NetSuite servers. If it is elsewhere it should be able to at least test if NS web stores are "up" without being hosted on NS servers. Evan, it wasn't just "slow". It (the web store) was…

Wow. Weird thread. I also received several emails about test@test.com failing to get access. We had several test@test.com users in our account. I merged them into one and confirmed that the user had no access. What could it be? Maybe be we all used the same developer at one time and they've been hacked? T

I agree. It serves no real purpose right now. I guess it might hurt NetSuite is the real status was bad and it appeared there in real-time and a potential customer or a competitor saw it. We've been down for an hour and it said "No Issues" when I was there 5 minutes ago. This web page says "Customers can see real-time…

I come here before I check that page. Yup, me too

The odd thing about status.NetSuite.com is that we've been down for an hour and it says "No Issues" and yet this web page says "Customers can see real-time information about any disruption". It doesn't appear to be "real time" information to me. To me it feels like something that gets manually updated more like a "status…

An uptime of 99.5% (calculated monthly) is guaranteed or you get a refund for the month that didn't meet the 99.5% uptime requirement. Is that correct ..and still in effect?

NetSuite offers (or offered) a 99.5% uptime guarantee (or else that month is free). So, my calculation comes to 3.5 hours = .5% of one month if the month has 720 hours. So, if iNetSuite is down more than 3.5 hours this month... you'll get a refund (if you ask for it). See this link

Back up. A little slow, but useable.

Back up. A little slow, but not timing out. Useable.

So, my calculation comes to 3.5 hours = .5% of one month if the month has 720 hours. So, if iNetSuite is down more than 3.5 hours this month... you'll get a refund if you ask for it. Is that correct?

Farrago, I have asked for a refund in the past. I cited three separate events and was denied a refund each time because the Operations Manager said that there was no interruption of service.. Been there. Done that. All I can say is that it is very difficult to do... but not impossible.

FIX: When updating prices via CSV import, if you encounter the above error...Open closed accounting periods. Even though you're only trying to update prices, make your import re-assign accounting accounts (GOGs, Income, Asset). -T

Our web store is down. -Tom