Thanks Habib, This concern is not only just "our concern". We didn't cause this issue yet it is killing our business. I believe that we both would suffer if NetSuite destroys their customer's ability to do business.

Kennedy, Thanks for the update. Its nice to know that we're not the only ones with this issue. I found another way this issue is effecting us. We had to make a bank deposit today. We do one on the last business day of every month. We manually switched the invoice orders (that were effected by Defect #188644 ) OFF OF google…

The problem hasn't been fixed. Today it shows every record (created prior to this morning) as Google checkout. The system notes for each record shows changed from Visa to Google Checkout by "EMPL5000 John Doe". Really it is my name, but "John Doe" will suffice. I do a "Login Audit Trail Search" for "EMPL5000 John Doe" and…

I got an email that said: Issue 188644 Status changed from Open - Fix Undergoing Testing to Testing/Pending Release Then I got this.... Issue 188644 Status changed from Testing/Pending Release to Open - Under Investigation then the last email says: Issue 188644 Status changed from Open - Under Investigation to Open - Work…

We've got about a dozen orders that are "stuck" until this issue is fixed. fortunately, Status = Fix Undergoing Testing

This may not relate to cause of this issue, but I've always thought that NS should offer a lot more canned web store features so that these things don't break during upgrades. Use "item reviews" as an example. If every user creates their own item review feature or uses one of a dozen partners offering reviews then there is…

We were upgraded on Oct 8th. This issue started on Oct 15th. Now we notice that if we click "edit" on a taxable sales order (that was generated through the web store), it opens the sales order in edit mode ...except it shows ZERO due for tax even though it showed something due for tax prior to switching to edit mode. -Tom

Safari version = 5.0.2 FireFox Version = 3.6.10 mac OS version = 10.6.4 -T

Wow, lnanji .. you just got some stellar service there!! You must be a very highly valued customer. I've plead my case on number occasions (but in a slightly less demanding way) and I get a different result. Congrats. T

1. Display in Web Site = checked YES 2. Pricing tab > Online Price = set YES 3. Lists > Web Site > Categories > View the category this item has been set to > Content tab > Items subtab - is SW-1624W included in the list? YES Those three items were set correctly from the start. The item still hasn't showed up. T

Can you please do the following and let us know the result. 1. Lists > Web Site > Categories > Edit the category this item shows up on > Save without changes 2. Setup > Web Site > Set Up Web Site > Edit your Web Site > Save without any changes Mary, I am aware of both of those tricks. I already tried both of those…

We've had a few more than usuall that wouldn't send today. One order confirmation email bounced with... <xxxxxx@xxxxxxxx.net>: host smtp.secureserver.net[72.167.238.201] said: 550 #5.1.0 Address rejected xxxxxx@xxxxxxxx.net (in reply to RCPT TO command) Reporting-MTA: dns; nmail2.netsuite.com X-Postfix-Queue-ID:…

We also found that at one time customers could repeat a past order and get the same price as what they had paid on their old order (even if prices had increased). I'm not sure if that glitch was fixed, but we changed the options for our customer center to fix the issue and that was several years ago. T

But Tom, how do you know they wanted a white widget and not a red one??? We have customized "Sales Description" and "purchase description" (mentioning the color) for each children in the matrix. It is a bit redundant, but it came in useful with this issue. So, in this case ...the child item for white has a description like…

I only create matrix items where a different price results, like "number of stems". A matrix item for color is required to track the inventory of each child item and that is why we can't use a "Transaction Item Options". We use "Transaction Item Options" for customizations to an inventory item (like a monogram), but not…

We also get the same problem today. I filed an issue with these steps to repeat... 1. Customer places an order for widget online and picks white for the color 2. Order is available to us in the NS back-office 3. Line item has widget and option filed has color = null 4. We click on color (in the option field) to fix the…

It is important to note that only 100% down = downtime. If you can log into NetSuite, but not run you business due to a major feature being down ..then you're not being counted in the "downtime statistics". eg: if you can't create a sales order due to a major "blocking issue" ..then you're not down. T

We are getting the "Time Out" errors like CRAZY. It isn't a delayed timeout error like you would get when your connection isn't working. It is an instant timeout error. I tried to file a support case online, but got an error when saving the case. My case said... Please provide detailed steps to reproduce the problem: 1.…

Never mind. the problem quit. It could have been something with our internet or else it just happen to get fixed while I was resetting our router. All other non-netsuite pages loaded prior to the router reset. Oh well, problem gone. T

Alim, None of them were set to "Disabled". I set them all to "normal". It didn't help. Are there any other settings that could be causing this issue? T

In our case, she said that she hit "add to cart" for item A and never noticed that item B was actually added as their descriptions are somewhat similar. I would think that if she had item B in a cached cart and added item A, then she would have BOTH items A and B in her cart. I wouldn't normally give a story like this any…

Filed Defect 174303 (Direct List Editing does not work for Safety Stock Level and Safety Stock Days fields (even if they have pencil icons) when viewing list of inventory items is set to View = Stock.) It should say that it doesn't work regardless of the view. I've tried customizing the view and it still isn't editable.…

They entered an enhancement (Enhancement #102032). You can't edit "Preferred Stock Level" or "Reorder Point" in lists despite their column headings having the "editable column icons". They said something to make it sound like it might only be happening to users that have multiple locations enabled. T

The NS up-time guarantee is for any single database and not based on the average across all companies ...right? -T

I've always contended that if one can't log into the system; it is downtime. If one can't process credit cards; it is downtime. If one can't take orders through their webstore; it is downtime. Anything that cripples your business is downtime ...IMHO. T

I received an email that the apostrophe issue was fixed last night. T

I am having the same problems caused for the same reasons as everyone else. It causes an error for webstore shoppers. We learned today that we CAN use an apostrophe on the back end, but the webstore won't take the apostrophe in the customer's business name. NS, when is the fix coming? Why do we have to deal with these…

Our cart abandonment = 4.26% Our checkout abandonment = .72% Those are averages of all data from the last 30 days. -T

I'm not a stock holder or one that would tend to refer associates to NS. So, this issue isn't one that has changed my opinion of NS. It just confirmed the opinion that I already had. T PS: I'm just never going to change my accountant's log-in and all should be good (in regards to this issue).

Sure, it will make me mad (if these reports are true), but I'm reserving judgment until it effects me and I'm waiting for NS to chime in on the matter. I read posts of people mad about loosing a $100/month log-in account. I assume some of you do ecommerce in NetSuite. You should be madder about the loss of funds due to not…