So, when NS did the little "customer satisfaction survey" did you check "high price" as the reason that you wouldn't recommend them to a colleague? If not, you may want to consider that option in their next survey. I assume that any price increases are due in-part to not enough negative feedback to actions such as removing…

My NS response to the case is pretty much blaming these problems on UPS and on Google. So, I'm thinking that I'll have to turn OFF Google Check-out even though it has proven to be way more popular than PayPal. I'm assuming that everyone else using Google checkout is getting these errors provided that they use UPS real-time…

The Google Checkout error log shows that we are getting THREE different errors. 1. the error we got is java.net.SocketTimeoutException: Read timed out 2. The reference to entity "locale" must end with the ';' delimiter. 3. We encountered an error trying to access your server -- the error we got is Send failed with code: 500

This happened again TODAY, but this time it wasn't a Google checkout oder. This order went through our regular shopping cart and our regular merchant service (paypal's payflow pro) and it didn't charge anything for shipping. Well it charged the specified minimum amount for that shipping method (which is much less than the…

The google checkout site has a log that shows a bunch of these errors... We encountered an error trying to access your server at https://system.netsuite.com/app/external/google/notificationlistener.nl?c=363017 -- the error we got is Send failed with code: 500. Response body was: <?xml version="1.0" encoding="UTF-8"?>…

Our seem to have stopped ...unless our spam filter has been grabbing them. -T

We got the Google Checkout "error email" again today. The email doesn't bother me, but the financial consequences of using Google Checkout via NetSuite does bother me. We use a shipping method that uses real-time-UPS rates. It fails to pull the real-time rate about 25% of the time and then it defaults to the minimum…

We had that problem yesterday and filed a case. It was resolved just like I suspected that it would. The NS support person called later in the day and I said "the picture in question is now showing up". He said "problem fixed" and suggested I click on "setup web site -> Set up web site" and then click "save" without making…

PayPal is NOT working for us. I called PayPal. they confirmed that they are having issues. -Tom

ONE MORE thing that is missing. We have a number of items that require TWO boxes to ship just one unit. For instance, we have a "post and pedestal base" sign stand that has a "base box" and a box for the "post". I know we could probably split it into two items and make a kit, but it is really one inventory item with one…

Also, changing the sorting order after the above mentioned 144 second search was completed took a few seconds short of another minute. There were only 38 matching records to reverse the sorting order on. Switching the sorting order on a list of 38 items would be an instant process even on a 25 MHz 486 from 1989. T

Yes, I've always thought that NetSuite needs to just index all of the data in every account. The mac hard drive data is 100% indexed as long as you pick that option when formatting your HD. How much storage space could it take? I'll pay for the extra storage. I don't really care as long as it increases performance. T

This problem gets much worse when dimensional weight gets involved. We have a large item that isn't very heavy. We have two boxes for that item. The small box is too small for it's size to matter and so UPS bases shipping solely on the items weight. I can ship it from coast to coast for about $12. The same item when…

We found the root of the problem. The PO had an "other charge for purchase" item. When removed from the PO, it didn't throw the error when saving. When put back on the PO, the PO again threw the error. We have used this item on thousands of POs in the past, so it is a new bug. Evan, can you get one of your people to enter…

The decision is easy for mac users. Chrome and IE8 aren't viable mac user options at this time (without using some sort of resource draining Windows emulation software). T

Same issue here. -Tom

We had this and simply edited the PDF form and shrunk the barcode down to the size that it should be. THe problem seems to be fixed. I wish all NS issues were that easy to fix. -Tom

It finally updated after about 2.5 hours. -Tom

Brett, You don't mention the apparent design flaw in the choices of "Transactions to Consider" when determining demand. Is that point also valid from what you have seen? NetSuite lets us define demand based on either "Orders" or "Actual Sales" at "setup->Accounting->Inventory Management Preferences->Transactions to…

NetSuite called again about this issue. It was an incredibly annoying call. The person could only repeat the definition of how NetSuite calculates PSL. She simply couldn't understand our situation or why NetSuite should ever consider how many units are fulfilled from each location in it's PSL calculations and not what the…

The NetSuite support person tried to tell me that inventory order amounts are only based on sales totals and NOT the location fulfillment history. Is that true? If so, that would make NetSuite useless for a franchise that needs inventory calculations for every store as it would stock every store as if it were the only…

We still can't find the item using our webstore search unless we search by the old incorrect spelling that was corrected over two hours ago. -Tom

Yes, we do have inactive locations. -Tom

NetSuite, can you please comment on how "daily demand" for any location can be calculated by only looking at either "Orders" or "Actual Sales" for that location and not considering fulfillment records? Our "Orders" and/or "Actual Sales" for some items may be 2 or 3 times greater than the number that we actually fulfill…

The same defect is true for items that are active, but put into webstore categories that are marked "inactive + offline". To make things worse, the webstore item search finds items in categories marked "inactive + offline". We filed one defect (Defect 162054) to remove items from inactive categories from the webstore. -Tom

Defect : 162603- Edit Parent Matrix item > Change the preferred vendor > Update Matrix > No changes were made on both parent and child matrix. SUMMARY: Edit Parent Matrix item > Change the preferred vendor > Update Matrix > No changes were made on both parent and child matrix. WORKAROUND: Edit each child matrix to update…

I'm not sure if this is related, but I'm also having difficulty updating item images. Sometimes it takes 10 minutes and that is understandable, but the last item has been about an hour and it still loads with the old image. Yes, I've cleared my cache and restarted my browser, so the old image being displayed in the…

Brian, what tags do you use to post code into a box like that? I use mac and the only option I have is "quote tags"... like this -Tom

I tried the customer center today and it had a new link called "price list". I clicked it and was surprised to see that the price list it generates shows items that we DON'T sell online. We have some items that are set to display online, but they aren't ready for "prime time". They are assigned to a webstore category…

I don't know if this is the same issue, but we couldn't change Matrix items earlier today. It appeared to save the changes, then we would return to the item (after saving it) to discover that the changes weren't saved. Twenty minutes later all saving of matrix items didn't work as saving anything would give an "unexpected…