In our case it was pulling the address from their PayPal account into NetSuite. We verified that fact with PayPal. We found that the customers weren't paying attention to what address they had stored in PayPal and they were old obsolete addresses. We were shipping it to the address provided and they would say "that is…

I found it. Use the NS "Customize text -> Messages" feature and just change "- Or use -" to " ". -Tom

I don't know what is different in our set-up or how it is possible that we could even have anything different, but we have no problems with "regular" paypal orders taken through the "regular" NS shopping cart ....but those PayPal express orders have been getting incorrect address like crazy. I think that it might not show…

Robin, I used your script to remove the PayPal express button. It worked fine, but it did leave the words "- Or use -" along the bottom of the cart. How did you get that out of there? Thanks, Tom

Does anyone know how to remove the paypal button that occasionally shows at the top of the "Shipping Address" page when a unregistered customer is going through the store check-out for the first time? -Tom

Today we received a bounced email (order confirmation email sent from netSuite) and the bounce message says: mail.symphonybuilders.net[24.233.183.30] said: 554 5.7.1 Blacklisted by black.uribl.com

I did it. Thanks for the tip. -Tom

We also received some of these bounced messages from yahoo users. Ours had this message... server refused to talk to me: 421 4.7.0 [TS01] Messages from 167.216.129.171 temporarily deferred due to user complaints - 4.16.55.1; see http://postmaster.yahoo.com/421-ts01.html

Are there people who are having problems who have already set up DKIM in NetSuite and have an SPF entry in their DNS record? YES, we have the "Add DKIM" preference check and have been using it for quite some time without issues. I don't know much about email spam filtering, but it looks like the spam filters are seeing the…

Our failed NetSuite emails say: Action: failed Status: 5.0.0 Diagnostic-Code: X-Postfix; host mx2.state.ms.us[192.42.4.203] said: 550 5.7.1 <nmail3.netsuite.com[167.216.129.171]>: Client host rejected: Your message was rejected due to spam filtering. Please see http://www.sophos.com/security/ip-lookup?ip=167.216.129.171…

The example enhancement that was mentioned in the first post (Google Checkout) has now been changed to "Tentatively Planned". I still have the same question. Are many of the other enhancement that are listed as the most requested enhancements also in need of a status update to "Tentatively Planned" or "2Q 2009 Major…

Support > Customer service > NetSuite support center > Enhancement voting (tab) > Start Here to Search > Enhancement Search -Tom

We are down in Illinois. I see this explanation online.... The root cause of the disruption is still under analysis, but it was related to a software failure in one of authentication service nodes. The failure was detected by our internal monitoring and the redundant fail over was automatically brought online. ...and that…

I recently realized that our 3-tier descriptive URL system (as /tab/category/item) is hurting us in google because each product has multiple pages if it's included in multiple categories. This means that are competing for rankings AND I'm being penalized for duplicate content. I'd also like to change to I single…

More on the canonical tag... http://searchengineland.com/canonical-tag-16537 So, NS ...when are we getting this? We were the last ecommerce platform (that I know of) to get some sort of product feeds (which both don't work good and don't send directly to any of the product search engines) and the last to have sitemaps…

oopps. spoke too soon. Down again, -Tom

We are back up, Thanks. Did a circuit breaker blow or what? -Tom

On a similar, but different note ....I would like to see more sticky settings as a UI improvement. For example, we set the text boxes to "HTML Source Code" or "Formatted Text" and I wish they would stay that way for that specific item type. If it worked that way, I would leave item "store descriptions" set on formatted…

Tom I don't have that problem, do you have it on all your machines? I use a Mac and my college uses a PC so we see Netsuite in two ways. Yes, we have Safari on all machines and they have the same issue when changing from a non-integrated to an integrated shipping method. It is Safari running on a mac and it is the newest…

There are nice features in Safari (like the one that Paul points out), but we don't use it because it has a few problems with NeSuite that stop us in our tracks. One such problem is the inability to switch shipping methods. I don't know if this bug happens on a PC running Safari, but on a mac NetSuite gives a pop-up…

We use MacOS 10.5.5 (newest available mac OS) We use FireFox 3.0.3 (newest available Firefox) All of our macs are Intel macs. Herman, We jump back and forth between Safari and Firefox, but we are currently using Firefox. Usually after a major NS upgrade, we will encounter an issue that forces us to switch browser. With NS…

If anyone else is having this issue, I did find a work-around. Make a custom template to simulate each of the non-template layouts that you were using. It is irritating and an unnecessary waste of time, but it may be faster than waiting on the fix. T

Nice tip. Looks like they made a mac-specific version of ies4linux.. http://www.kronenberg.org/ies4osx/

We have already converted many hundreds of non-inventory items to inventory. NetSuite gave us the new feature to convert these items. We want to use that new feature to convert items so that we can keep their history. We are converting them because we are starting to put many of them into our inventory. I don't want to…

Defect #154278 The only problem with this defect is that it is S3 (Average of 120 days). We have inventory to track for these converted non-inventory items and we have orders to fulfill. We can't set location on fulfillments or Sales orders or track inventory for these items until this issue is resolved. They did determine…

Our front and back office are both down. We had just received two huge orders that were contingent on the fact that we verbally told the customer's that we could ship them today. Now we can't access the data to ship the orders. They were to be drop-shipped and without NS running, they would be practically impossible to…

At Setup > Accounting > Accounting Preferences, the default costing method set to "Average". Tom

An error occurs because (just like in your existing inventory items), to avoid costing problems, you are not able to save the same account in more than one field in the item record. Did you read and test the second half of my post? I can set both the expense account and the COG account to the same account. I do have to use…

I called NS and I tried communicating this to NS support. They added me to Defect 152060. Defect 152060 is not what I was trying to describe. I don't have the energy to call them again. If support reads this, please file a new defect based on what I have posted above. T

I did confirm the actual shipping charges with the UPS worldship program. Our NetSuite back-office is calculating sipping cost correctly. Our NetSuite WEBSTORE is giving our customers approximately a 35% discount. So, the order that made us notice this BUG will cost us $10 more to ship than what our webstore customer paid.…