This bug STILL persists. I see the thread "remove this dangerous email button"... what about this one? I click "email" in the top of any Anonymous customer case and NetSuite brings up a new email form, but if you notice ... the email is addressed to someone ELSE!!!! Even though it had the right email address in the case's…

Our apologies. This is a known problem that has been fixed. The fix will be available shortly. It is part of v2007. The best way to get this addressed is to get a case filed and post the case number here. Make sure that you get your support access preference set so that we can log into your account to see the problem if we…

OK, I checked the log for changes to that user. It says "Set by -System-". ...and what "-System-" set was it Changed Unsubscribe from False to True. Not sure if that has anything to do with "Is Support Rep" field getting changed to "FALSE"! This is only the 5th or 6th time (over the last few years) that we called tech…

see this thread.... https://usergroup.netsuite.com/users/showthread.php?t=2897

> What is your average cost? I don't know. To make it odder, when I save the inventory adjustment and then return to look at it, then it has a fraction in one of the items and I can't over-write it with a whole number. It looks like this... Item...............Adjust by quantity.....Unit Cost Red…

<Bump> My issue is with existing orders and not orders being created that have not yet been saved. If one person goes to process an order (eg: prepare it for drop shipping/ fixing address issues) and another user opens the order to add a note based on a communication from the customer or changes the status or whatever...…

Kalby, does your fix look like i3jen's ? ...does it show it is being edited and by whom?

Although the password problem went away and hasn't returned, I did just encounter another firefox problem today. I wanted to create a drop-ship PO to fulfill a SO and the button to make it happen was gone. I switched over to another browser and it was there and I completed the task. I switched to Safari (we use mac). I…

Where is that preference at?

I had that problem last week. Look in the password field for the employee or customer. You will see one is blank and one has ******** even if they are someone without access. Are you in FireFox? The solution (for me) was to throw FireFox away and re-install. -Tom

Just got off the phone with NetSuite and our conversation about NS performance raised new questions in my head. While on WebEx, we did a basic search in NetSuite and it took almost a minute. I often get told "that is application intensive" and "that requires a lot from our servers". My problem is that I don't care if it is…

Maybe NS should look into indexing practically everything indexable or at least every indexable field related to SO transactions. Macintosh computers running the latest version of OSX let users search every file AND the contents of every file on our their computer within seconds. The mac search is also fast in every native…

I must have been upgraded. Performance has noticeably improved. Thanks NS -Tom

Today I tried the NS advice and I did a transaction search (while the customer was on the phone) and instead of searching for just zip=123245, I did zip=12345 and I added a second criteria (state=IL) because that is supposed to speed things up. I got: Total: 86.074 Server: 84.272 (97.91%) Network: 0.421 (0.49%) Client:…

I think the problem is that NS is so ridiculously convoluted that they can't find people to answer their customer's problems. That would explain why we often have to describe how to use a specific area of NS before we can then describe the problem that we are having. If some areas of NetSuite were DE-CLUTTERED and…

The netSuite instructions say: You can now set up your NetSuite account to print using EPL format. Printer types that can use this format include: Eltron 2042, 2442, 2543, and 2844 Epson FX 870 and 880+ IBM 2380 NCI 1155 My question is ...Can NetSuite print to a 2348+ Zebra printer? Tom

Ken, We haven't used CyberSource since the day that it stopped working with NetSuite. On the day it quit, I switched back to VeriSign and I called NS and they made issue 120937 to get the problem fixed. I have been checking issue 120937 in the NS support center and I just checked again and it says "Pending Release - Under…

I have gotten the "I will check on it" about 5 times. ZERO results and it has been about EIGHT months now. So, this is how NS backs up the guarantee and the message in this thread that users that were effected will be eligible for one free month? My customers would call their lawyers if I guaranteed something and then…

Dave, Did you ever get granted your free month from our down time? Or is there a formal request that you found. I still have not recieved that credit. Has anyone else recieved a credit for down service to their account. If so, how did you have to go about actually getting it???? Nothing here ...and I have asked my rep 3 or…

Evan, that "one month free" gesture goes a LONG way to show good will with your users that are effected by problems that halt all possibility of sales (and in this case... also all possibilities of being productive). It shows that you acknowledge that we lost sales and lost money as a result of a 20+ hour NS outage and…

Our site is still 100% down. I can use this time to work on my BLOG about the joys of being a NS user. -Tom

99.5% uptime guarantee policy. Is that monthly or yearly? So, (assuming monthly and it is a 30 day month) = no more then 3.6 hours of down time for that 30 day month. Down time definition...not sure?!? It doesn't mean when something mission critical (like the ability to take orders online) is broke. From my experience...it…

Try going to http://www.signsdirect.com You will see... "Our Web site is temporarily unavailable while we perform routine system maintenance...." It has been that way for about 15 hours. The back end is broke and throws error of ..."An unexpected error has occurred. Please click here to notify support and provide your…

> Tom, have you been contacted? No >Is your site and backend still down? Yes, site and backend is all still down and we are loosing sales > Any updates from Netsuite? Nothing

Our site is down and has been since 11pm CST and it is now noon on Saturday. ... both our back end and website are unavailable. We are loosing sales .... again. -Tom

One portlet that loads extremely slow is our reminders. I need it open or else it isn't a reminder. Keeping the "reminder portlet" closed would be like keeping your post-it-notes inside of a closed file cabinet and not taped to your monitor. I still contend that these should ALL be fast (like the NS competitors offer)…

Ted, I pre-paid for 3 years of both NS and NS tech "support". I call NS tech "support" and enter my account number (as I always do) and the voice says "account doesn't exist". We have a crippling problem and CyberSource says "our system is working fine, have you viewed your error logs". We can't even call you. So, how do…

I can now contact NS support. They say "yes, it looks like you do have a problem". Issue #120937 In the mean time, I will use this down time to work on... http://netsuite.wordpress.com This could be a cybersource problem. In either case, the people outside of NS need more information from companies that have experience…

I don't use cybersource and I am experiencing the same issues. Are you sure it's related? When you process a credit card through NS back-end, does it give an error that says... "An unexpected error has occurred. Please click here to notify support" When your customers (who have just spent 30 or 40 minutes picking items and…

Evan, I don't know what "Yahoo Store" does differently, but their "trend graphs" loaded in a fraction of a second. We had the SAME volume of sales and the same volume of "hits" (and both were graphed at NS and Yahoo) so the Yahoo graphs were getting and then graphing the same amount of data...but 100 times faster. A good…