@Patrick Fresnosa-Oracle I followed these steps on an order in our sandbox and it worked as you described. However, I tried this on another order 2 weeks ago - followed the same steps - and nothing i did would get the element to show up in the arrangement again. Are there certain events that will prevent the element from…

@Patrick Fresnosa-Oracle Hi - Create and Maintain is not selected currently. I've tried changing the setting with other similar transactions with no luck. I've asked our consultant, and he says this happens often - the only way he has around it is to do a revenue JE or recreate the transaction. But I was hoping there was…

Thanks - leaving the Line ID blank worked for us on sales orders today.

Hi Shamaine, a. Currently, it's only happening on one of our payment processing profiles, but it has occurred on others in the past. b. For this payment processing profile missing the data, we have both orders created via UI and webstore. c. We have many customizations deployed on our sales order record. Thank you! Tracey

Thank you for your response. If I do an element search, will it bring back SO lines that didn't have an element generated?