Hi! We have functionality that will cancel (close line items) any unfulfilled orders in NetSuite that have refunds in Shopify. If that works for you, please open a support case through SuiteAnswers to get this behavior enabled on your account. I also thought it was worth noting that if you'd like to use the Customer…

Hi @Frank charlie, Thanks for your question! NetSuite Connector includes functionality that syncs order edits made in Shopify to NetSuite. In your scenario, the service team would make the change(s) in Shopify - removing the red cup and adding the two blue bottles - and the connector would then update the existing order in…