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On Friday, October 10, 2025, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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Yes, when I perform a system note search (attached is the screenshot), I can see everything the employee has done (update the address, update a task related to a customer record, etc.). But it does not show any of the user notes. User notes are under the communication tab of any record. It's just a note that myself or any…