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Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
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Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Celebrate Your 2025 Community Recap & Achievements!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Staying Connected During the Holidays
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Comments
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I received this from Support FYI - This is a know issue and our engineers are currently working on it and we will update you as soon as possible. Please let me know if you have any questions.
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Just got off the phone with Support and they were already aware of the issue. They said that there are some databases within the datacenter which are impacted, and that our account is located within one of those databases. No ETA at the moment and no root cause at the moment...they said they're hoping to fix it faster than…
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So is Netsuite going to give us a credit for all this downtime? Needs to be more than ~10 hours of unplanned downtime within the quarter. 99.5% quarterly SLA. Service Level Commitment NetSuite commits to provide 99.5% uptime with respect to the Customer’s Service during each calendar quarter of the Term,excluding regularly…
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Latest Update from status.netsuite.com: NA East incident update: The power interruption has been resolved and we are working to restore the NetSuite service. There is no ETA yet and our engineering teams are fully engaged on resolving this incident. We apologize for the inconvenience. 11:12 AM EST
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trying system2 doesn't work either: Bad Gateway: system2.na1.netsuite.com:443
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Yes, we have it happening in one of our client accounts as well...can't login to submit a case, of course. Reference #97.1460dc17.1532435028.16b36784
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system2.netsuite.com doesn't work either. Bad Gateway: system2.na1.netsuite.com:443
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Down in NY, PA, and SC on NA3. System2.na3.netsuite.com appears to be working at the moment.
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Starting to see mail delivery in my personal NetSuite account now. Still have some client accounts which are not receiving mail from NetSuite. It also appears to be relating to routing as well - emails to Google Apps appear to be coming through fine, but emails from NetSuite to Office 365 still aren't reaching the Office…
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Same issue here in multiple accounts. Cannot submit ticket.
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Down in all our accounts, coast to coast.
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Our Sandboxes just went down again in multiple accounts. Submitted support case # 2589556.
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Yep - most our sandbox accounts are unusable.