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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

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  • @Michelle Jabanes-Oracle thankyou for your response but it doesnt answer my question. Does the first response count as an interaction that is considered by the algorithm for the 'closed on first response'. We send a first response to every ticket and would not want it to be counted as it the ticket investigation has not…
    in Netsuite Cases - Resolved on First Contact data Comment by User_99DHR Feb 29, 2024 8:09AM