megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

My Stuff
Default Avatar
See All the Unlockable Badges See All the Unlockable Badges
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.

Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.

User_99DHR Newbie

Comments

  • @Michelle Jabanes-Oracle thankyou for your response but it doesnt answer my question. Does the first response count as an interaction that is considered by the algorithm for the 'closed on first response'. We send a first response to every ticket and would not want it to be counted as it the ticket investigation has not…
    in Netsuite Cases - Resolved on First Contact data Comment by User_99DHR Feb 29, 2024 8:09AM