Hello Julian, Case 1114191 is currently associated to defect 176307. Please expect someone to reach out to you regarding this case. Thanks. It seems like netsuite has made some changes regarding this. Now, none of the options on the footer of this page works. It is only showing the current month and you can not chnage the…

Why do you guys need wish list? Where do you show the wish list to your returning customers after they create it? In "My Account"? If you do, then you are opening a can of worms. Try not to expose your customers to "My Account". Many of the features including outstanding balance does not work.

You can use the expense tab on a P.O. and eneter the sales tax account there. It should reduce your tax due.

No. But third party application is out there.

No I did not create a case. while in admin role and after around 20 minutes, I logged out and logged back in and the sales order was in the list. I hope NetSuite follow up on this issue and find the cause. One thing different about this order was that the customer had ordered the same item and cancelled it minutes before…

Got an email confirming someone placed an order using Google Check out. The order does not show up in "fulfill orders" list. We looked for the person's email and found a sales order with the " pending fulfillment". We depend on all orders from any source to be in the fulfill orders list. If it is not there, it will be…

Thanks for your detailed response.

The NetSuite performance has been extremely slow in the past 2 weeks. My searches times out. I filed a case and sent all the requested data. It was determind that the problem, based on the PET data, is the NetSuite server. I was told to file a case for every slow pages. I explained that the entire performance is slow. We…

The most recent interruption has been resolved. Its root cause was the same as described in previous post today. We sincerely apologize for any inconvenience this may have caused. Thanks, Ted Please add "temporary" before resolved in your future posts. It seems like it is an sticky and major issue. Are we going to have the…

I am getting the 404 error since 9:53 PM PST. Is anyone else having the same problem?

There is another thread for this under adobe reader 9. We have been trying the following for the last few days and we have been able to get the packing list and invoices, which we print in bulk, correctly. When you print the invoices or packing list, wait for 30 seconds after you see your data in PDF window. Select your…

we had intermittent system interruptions. We have no service now.

Which browser are you using? This is the response I received from our implementor last year: IE7 Patch If you have upgraded to IE 7 you may have noticed CPU spikes or crashes when using NetSuite or other sites with rich content driven by AJAX. This issue is caused by the Phishing Filter in IE 7. Microsoft has a patch for…

The details in this particular thread (and referenced dates/times) were specific to hosted web sites/stores and did not affect any other NetSuite domains (e.g. system.netsuite.com). If you have filed a performance case, please reply with Case Number and I will be sure it is investigated. Thanks, Ted Here is the case…

We get over 5 mbps DSL speed. All other websites are running fast. Netsuite is slow. Especially the saves searches. However; The same saved search, occassionally loads very quickly!!!! I have already emailed all the neccessary requirements for performance problems yesterday morning. I have not heard anything back yet.

NetSuite has been slow for the past week or so. Every task takes 5 times longer than usual loading time. It seems like we are in dial up mode!!!! Help.

When we go to get shipping charges we are getting a message saying: "UPS Online Realtime Rates system is temporarily unavailable. Please try again later." Is anyone else having this trouble? Matt Sailrite Yes; It started around an hour ago.

Goog News. It is working.

Hi Julian, Defect 134976 has been filed as a result of your post. You can file a case and have your case attached to it if you want to track the progress of the defect. Thanks, -Cat- Thanks your action

Try this, as it may work for you: a) go back into the Vendor Return Authorization, and view the Item Fulfillment causing the issue. b) click Edit and don't change anything c) click Save and then OK when it says "...record has not changed...." d) go look at the Inventory and see if it's now reflecting the correct on hand.…

Also, there is a new Account (chart of accounts) called "Inventory Returned Not Credited" if you have Vendor Returns turned on. Try to reconcile the ins and outs to this account in Inventory Returned Not Credited Register. :eek: If the item was a drop ship, then it is missing an entry. The order was a drop ship order. I…

2007.0.5 I switched UPS shipping labels to EPL format (thermal labels) in Shipping Setup (we just received our thermal printer from UPS). Previously we printed to pdf. Now I am unable to delete UPS fulfillment records which we need to cancel. (customer called and canceled the order prior to ups pick-up). Netsuite displays…

We had a drop ship return and it worked out fine. (vendor had billed us. We had invoices the customer) 2 steps involved: 1- Getting Credit from vendor - From Vendor bill Create a RA. Make sure Drop ship is marked. - Approve it - Recieve the RA - Takes you to item fulfillment with no shipping item selected. Make sure drop…

There is another thread for this issue. What is interesting: I deleted all transactions related to a vendor return. There is no trace left. BUT, the inventory is still short by the items and quantities in the vendor return. It does not make any sense but it is true. I have given up finding what happened to the inventory.

Hi, This problem seems to have returned. NS hangs when trying to print multiple invoices to a PDF file. Is this related to the Verdana font? Thanks, Anne We started experiencing this as of yesterday. Any fix by NetSuite?

Hi Julian, Thanks for the info, but you are correct, I know this. I believe I have found another weird bug in 07. Support and programming are probably putting me on speed dial. :eek: Let me be very clear, it is not the actual enforcement of hold that is the issue. It is the recognition of the days overdue, and the alert…

I have, in customer record, hold = Auto Credit Limit = blank On the general preferences, I have set: Customer credit limit handling = allow override In set up accounting the credit limit handling is = enforce hold on my home tab, set up preferences the customer credit handling is = Warn Only. And I am able to save the…

Have you turned on overriding?

Existing customers keep logging in as new customer thinking our system recognizes them. We used to get a duplicate warning when the phone numbers of the lead created and existing customer matched. We do not get that warning in lead or customer record any more. Any one has a solution for this mess. We can not modify the log…

Was there ever any resolution with this issue. We have one customer that is showing up being 231 days, but they have a zero balance. They have been like this for quite some time, and my solution so far has been to simply ignore it and turn the hold field to off so they can process orders as needed. I would like to get this…