Are you using a transaction search or customer search?

The load time is 1/2 of what it was an hour ago but it is not functional by any standard.

You can add an email for cash receipt and invoices in customer or sub-customer record while the main email in customer or sub- customer record receive the fulfillment. You can search this in Suite Answers. Additionally, I believe whoever place the order online gets the fulfillment email.

We are having the same problem in San Francisco Bay Area.

Resolved

Open your shipping item, UPS ground by List>Accounting>shipping item- edit your UPS ground shipping item Make sure you have 0 in "discount Rate" select UPS ground for UPS real time rate. Next go to your shipping set up. under package tab, create a package by entering package dimension 6x5x4 and click default. This default…

Does paypal express check out needs a gateway to be processed? We have 2 Payflow gateways from 2 different processors. All Credit card transactions are going through the number 1 gateway as planned and as they set up. But the payPal express transactions always go through Number 2 Gateway. Today, I inactivated number 2 in…

When can a client select from his/her credit cards on file for their web orders? Currently the credit card number shows up if it is assigned "default", otherwise no card will show up!

Our sales order in customer center does not work properly. The third party developer, Suitecommerce, is blaming NetSuite for adding a line in customer center and the the $function is conflicting with their code. We changed the theme to default and the problem still exist. There is no problem when we use firefox. An issue…

We have a default role for new customers in the General Preferences. Is that applying to webstore customers too? We want Webstore customers to have a different role from customer center, which we give access manually to in the customer record. Has anyone done it this way? Netsuite told me it is an enhancement. We are not…

Our sales order in customer center does not work properly. The third party developer, Suitecommerce, is blaming NetSuite for adding a line in customer center and the the $function is conflicting with their code. We changed the theme to default and the problem still exist. There is no problem when we use firefox. An issue…

What is the cost?

"site is down for maintenance" after "add to the cart". No improvement since this morning. The Site itself is at non functional speed. You should find that person who place your case on S2 and have them fired. They have no respect for your customers who pay their Salaries!

Here where you find the option: Set Up Website>shopping> After shopper adds an item to the cart

I am beginning to believe that most NetSuite users including myself have been using NetSuite ecommerce in a very limited and controled environment. If you try to raise the bar and have a meaningful web site, where you can actually sell products confidently and grow your business in the cyberspace, then NetSuite has very…

We have been running three ecommerce sites on Netsuite (www.thosbaker.com, www.sevengametables.com and www.parbuckles.com) for some time and have had virtually no issues with speed or downtime. We use almost entirely custom templates so I am not sure if that has any relevance. I personally feel a lot of the issues people…

It is great that we have a place to get rid of our frustrations, hope for future, and most importantly; to help each other. Let's say that they integrated with another ecommerce vendor. That does not change the introduction of incomplete features philosophy of the company. The ecommerce integration is not going to be…

We have done many of the items you rightfully requested through 3rd party. Your expactations are reasonable but will not be available for another 3 to 4 years. For instance, the customer center, with all the errors that only a few may be aware of, is not going to be redone at least for another 12 months. This information…

All, I have read most of your negative feedbacks about using NetSuite web store (shopping cart), unfortunitely my situation is the same as many of you that I can not return this product. So, with the moving-forward spirit, I would like to know how NetSuite webstore (shopping cart) can automatically create sales order upon…

I met you last year in Net Suite conference in California. Darren Linscott (ERP Director) and you were recruited to change the fundamentals of the Net Suite design that had created bottle neck throughout the system in the area of ERP and Ecommerce. Frankly, I still have the same problems I had last year or 3 years ago. In…

May I ask why you want NetSuite for back end? We should not forget why we chose NetSuite initially. We were all looking for an integrated software. What would you do when NetSuite has a new release? Currently, we can not get straight and expert answer for issues about NetSuite's own module now. How are you going to solve…

The only reason we turned to Net Suite around 4 years ago was to integrate different applications we used to run our business and get rid of IT. It was a good move and after the first year, our operation was smoother than ever. We actually were able to eliminate 2 positions. We were bragging about our on line integrated…

Thanks. I will look into it.

The NS resistance to invest in better web design, check out pages, and customer center can have only one reason: They undermine the existing customers and new website visitors' intelligence. Thinking they will be there when NS finally (hopefully) have some time to come up with a web platform that makes sense.

Our returning customer log page is not customized and it has the "new customer? Click here" below continue!!!! www.papernetusa.com

Go to Accounting list, you will find it via global search. From the Type dropdown list at the bottom, choose "Price Level", there will be a column "internal id", that is the id you should use If this column is not displayed in your account, then, go to Home > Set Preferences and in "Default" box at the right check "Show…

So what can be updated for an existing access except the role? Out of 4 of us in this thread, 3, included myself, are not sure about the wording of "updating access". only robmccreedie's response make sense. And if only the role can be updated, why not say it clearly in the help? Thank you all.

I am sorry to say that it seems like you guys have given up on getting what you are paying for. I have done the same on so many issues that are as critical as this one. Evan and sometimes the product manager made a few of my issues urgent and I felt good about it. Then I did not hear anything from anyone and the whole…

Is there a limit on the size of the fulfillment email? I recall a size limit for customer access email password as well. Any idea?

How do you handle returning customers with a custom price level? Here is our problem: Item A has a base price of $10.00 A customer has A price level that sets the price of item A for him at $12.00 because he gets free shipping. We run a special for Item A ( by entering the special price as on line price) for $8.75 and we…