Meir We use one today at ESET but our implementation may be easier as we have a license record for each customer in NS. 1. Effectively what we do is: Customer A purchases a product from us and has a custom record in NetSuite (a license record with its own internal ID linking back to his entity record). 2. We send an email…

We have had these errors intermittently for the last month as well. We could not reproduce on demand, thus never contacted NS. Our site (www.eset.com/store) hosts the purchase pages outside of NS and uses the "AddItemToCart" call to generate the cart for the user. The fix was introduced last night (10/27/2010) at 10:25pm…

As an administrator, look in Setup > web site > Customize Text > Headings tab Thanks John Tannone www.ESET.com

In our theme (Setup > Website > Theme we reference a javascript file that looks up the user's IP address and compares that to a list of known IP to Country mappings. (Subscribe to a service called MaxMind). If the user's country that is returned matches a certain list of countries we bounce them out to a specific URL. This…

we use a case form (actually two of them) to handle serial number registration. www.eset.com/activate The first form collects the customer info, creates the record, then sends the user to a second form (through Workflow redirect tab). We have a js file that fires on submission that validates said serial number (custom…

Jason Did GA integration allow you see specific pages that were higher drop-off factors? What about the two address pages (Bill and shipping being separate), how did you account for one page that may have higher/lower drop-off rates? Was there any negative impact by not making the user register? Other than loss if IP…

Rick Not sure exactly what you're after, but we have our own website on servers we control, and then link the cart process to NS. See www.eset.com/purchase (this page is hosted on our server, but by adding an item you jump to the NS cart). The nav elements on top remain the same and that top nav HTML on the cart page is…

If you have your users registering on the estore, (creating a customer center account), you can use the Audit Trail to see IP address. Navigate to Setup > Users/Roles > View Login Audit Trail and search by User (name of customer). This will show you the IP address of the computer logging in and the date/time. We have…

We've been having the same problems all day today and in the afternoon yesterday (PDT). We have been attached to defect #154870 on this topic. When I contacted support, they noticed it and it lasted for an hour or so, then it became intermitment at which point NS Development said it was not reproduceable. John T…

I too am having this issue but only with one specific PC in our office. Are you using Firefox 2.0 by any chance? If so, can you try using IE for the same record and seeing if it also runs into the same issue (we found that IE 7 did not present the same issue on the same PC). Thanks John

Mike, how are you handling duplicate customer detection within NetSuite? Do you have any fields set to "Search" on the workflow tab of your custom form? We were experiencing some similar form submissions until we played with the sections I listed above. John

We use an IP Address locator tool called MaxMind and have javascript in the theme that can lookup user's IP and based on logic redirect them to other locations. Our code, which lives on the footer, calls an external web host which houses our MaxMind database. We input the IP Address and return the Country Abbreviation.…

-- obviously I've replaced XXXXXX with our company number --- We used the following code that worked an hour ago... now it no longer works: <form method='post' action='http://shop.eset.com/app/site/backend/additemtocart.nl'> <input type='hidden' name='c' value='XXXXXXX' /> <input type='hidden' name='qtyadd' id='qtyadd'…

The field must be present on the form and writable. To see what form is associated with the record bring it up in the UI.

In WS Addresses come out fielded if they are entered fielded in the UI. If addess is entered in the UI in the textarea rather than in the various fields that's what will come out with WS.

right now you need to use s2s

I believe the "userId" can be either a Customer Id or Employee Id (or Vendor Id?). Would be nice if NS indicated which so you don't have to hunt it down to get detail info. It will be a customer Id when user is logged in with Customer Center role. If its a Customer Id then the email will either match on the customer record…

We have found that since migrating to 11.0.6 that we can no longer bulk fulfill more that 25 at a time. If we try, it generates an error, or the jobs simply sit in a pending status (and never run). Doing less than 25 at a time allows the fulfillments to run, but is not ideal for our situation where we are getting close to…

We too are having slowness issues today (9/8/2014) seemed to start around 1:55pm PST. We have Case #2014316 opened to address the issue. John ESET North America

Given that this upgrade was so dramatic, our company was worried about adoption to the new UI by our 200+ users. We made a conscious decision early in the BETA process to revamp all the entry forms (Transactions, Customers, Contacts, Cases). By allowing each department to provide input on the changes (moving fields and…

See what you have listed here: Setup > Web Site > Set Up Web Site > Setup (tab) > "Primary Web Site URL" For us, we were pointing to our production eStore site (where we had created the domain shop.eset.com). Once I cleared this value and saved in Beta, I was able to see the modifications to our Beta eStore (as opposed to…

Is there going to be a fix for the "New Customer Registration" page that only asks for "Name", not First, Middle, Last name fields? If we set the default to individual, how does this work if only one name is given on the "Name" field (does it populate the first or last name fields)?

There is an activity report that we use to track how many "Calls", "Cases", "E-mails" etc each sales rep has done. As Administrator - Navigate to Reports > Pipeline Analysis > Sales Activity Summary or Detail reports. If your procedures ensure that all sales reps are using NetSuite the same way, you can get very detailed…

I'm seeing this for 2 days on requests that have been running for many months with no problems. You may not perform an addOrUpdate of a custom record which does not have a name field. You may 'add' the record instead. The "include name field" is checked, the config has not been touched. The only thing that happened was a…

Does the Display Components actually show the component items on the Sales Order in the UI or just when the SO is printed using Standard or Advanced PDF templates? I believed it to be the later...

We're in Datacenter NA2 and also are experiencing intermittent outages. status.netsuite.com showed down time early this morning in Northwest DC, but looks like they are still having issues

NS Support has indicated to me that there is an Internet Provider issue currently which is causing this. They had no ETA as of 10 mins. ago (8:10pm PST). We are seeing spurious results with the UI working for some users and not for others, plus our cart pages using SSPs are not working at all. John www.eset.com

We just got off the phone with support and they mentioned they are seeing performance issues internally and recognize that some customer sites are completely down. No ETA as of 1 min ago (5:13pm PST). John www.eset.com

Our user interface is up, but the SSP Cart we use is getting "an unexpected error has occurred, please go back and try again". John www.eset.com

NS is aware per a call to Support, their own access is down thus no case could be created, but they said they would call as soon as service is restored.