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I attempted to message Support once more to at least try to recreate the error but they do not classify it as a defect. This is the response we received. Support case: 6886174 Hi Team, As much as we would like to provide a support, just a friendly reminder, your Support Type is Basic which allows you to receive Customer…

Hello Clarisa, I can confirm that it is abnormal behavior because we had spent a lot of time trying to pinpoint the issue before coming to the forums. In this particular example, the 'ship to' area happens to be the same address for every entry. I can confirm that the Nexus applied is the same for all entries and this is a…

Thank you for your response and subtotals/markups don't seem to have any customization done to them either. I will attempt to further communicate with NetSuite to see if they can help but I will also share this invoice from our production environment. As you can see, even attempting to do a minor modification on a form…

This is the response I received for the request from NetSuite. The implementation we are currently running was not modified since launch and the problem appeared right after a NetSuite update on the weekend of March 14-15. Are there threads that can help and I haven't come across as it seems to be more of a niche problem.…

Unfortunately NetSuite community directed me to write a support ticket and NS support sent me back to the community. Still no answer. Is there any resources or individuals I could be directed to that might have a better insight?

Thank you for your response, will have that sent out and I'll see what they say