megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

My Stuff
Default Avatar
See All the Unlockable Badges See All the Unlockable Badges
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

User_HFK40 Red Ribbon

Comments

  • I used the standard Administrator role, copied and typed in the email address, and am an Admin in both our Production and Sandbox accounts. Not sure how I would know if this customer has another account with another company using NetSuite. Are we saying that the ONLY workaround for this is to get another email address from…
    in User Access Reset Tool for customer record Comment by User_HFK40 Apr 10, 2026 4:58PM