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On Friday, October 10, 2025, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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Comments
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thank you! I will forward this info to our IT Admin. Eric
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CTI did some testing and the issue appears to be file size (determined by search date range). I was successful with the following file sizes: 19,367 records 16.3 MB 40,730 records 34.2 MB I received the error with the following file sizes: 64,268 records 5.3 MB 75,900 records 62.7 MB See info below:…