all our sites are down. Perth, Brisbane, Sydney, Melbourne, Australia

thanks, William.

Thanks, Brett But it will "inactive" the "Customer" too. Jane

Support can reproduce this. I really don't understand why some basic functions suddenly don't work in Netsuite. We have 15 pickers using 3 computers. They scan the barcode on the picking ticket to record in a excel file who take which order, to allocate the sales order in global search and fullfill the sales order. The…

I have fixed my one. I did try yesterday, but I only changed the prefered one, it didn't work. I need to fix all the custom PDF layouts to get it back to work as normal.

all my site is down. When can it be fixed?????

Hi, Brett It finally come back after 1 hour 20 minutes. A hardware on the server where our database is on is broken and they have to find the reason and replace it. It's been so frustrating. I couldn't understand that they don't have a back up server. Jane

1 hour now. Support says a hardware is broken. Is there any back up server?:mad: :mad: :mad: :mad:

Hi, Evan We have the same issue. I hope you can do something about it. When we transfer the data from our old system to NS, we manually entered Credit memos. A temp entered 1 in 12 digits by mistake. By the time I find it, we have already entered 2 thousand Credit memos. Nobody can remember or write our credit memo numbers…

thanks, case 880367. Actually it's now 11 digits. Need to keep the last 5 remove the first 6. Jane

Yes, when it goes up to a few lines, I can not see the letters any more. But they are there when you quit and go in again. It even happens on Netsuite support center when I am writing a case. But the speed is really much quicker than FFX. FFX is much quicker than IE.

Thanks Oliver for your information. We are using BDSL in Melbourne, other branches are using bigpond. That's why Melbourne can access it while others can't.

We have the same problem. Normally we print it after "pick". Now we need mark pack, mark ship, then we can print packing slip. Also "Created from sales order #" doesn't show on the "picked" stage. Until mark shipped, it comes out. Did NS changed something this week?

I don't want to repeat how many troubles I have been having during the implementation. I will start from this year's NS 2008.1 release 1. Can not print statement for big customers (fixed by Netsuite) 2. Print picking ticket screen very slow loading. Support gave me a defect number. After waited two weeks, we find the…

We were off from 7am to 9am. We have some users start at 7am. When I came in at 8:45am, I can not log in. When I call support, it back to work at 9am. Support says we should "clear cache" every day, but all our Firefox is set as "cleat cache automatically" when log off. So it's not the "clear cache" problem. What caused…

It works for us like this: About one hour in the morning, 5-10 minutes in the afternoon. I think we share the server with UK or USA users. When they log in in our afternoon, our system runs much slower and auto log out turns quicker. Jane

My experience is this: some customers receive invoices (send individually), but don't receive statement (send bulk merge). Some emails are being bounced back if I send through NS but can be sent out through Outlook. Some statement bounced back so I print them out and post. Some are not bounced back but the customers said…

I sent weekly statement by bulk merge email to 100 customers. Customers are supposed to pay by this Friday. A few customers only get the statement today (Thursday). I am not sure If there is anyone who hasn't even received it or not. I send monthly statement to about 1000 customer at the first day of the month. I sent out…

just wondering what will happen if the auto number is full? our invoice number is set up as 6 digits. we started from 300000. It's now 934015. Do I need to change the set up to 7 digits when it's nearly 999990?

You are right. I would like to know it too. I turned it to "Never" last night, it didn't work. I tried again now, the extra part disappeared. I change to "All report" again, it doesn't come out any more. What a miracle.

Hi, Coster Is your problem solved? I have a similar problem here when the total invoice amount is $4,100 and the Ballance due is $4,500. I have called the support they asked me to check parent and child too. My customer hasn't got any parent nor child. Jane

No, It doesn't work for me. It doesn't happen to every customer. So far I only have two customers have this problem.

Same here. After find the Bin movement has to be done by invenyoty adjustment, we decide not to use Bins until NS fix this problem. Currently, we plan to print the picking Bin number on the picking ticket. I will use a access small database to let the warehouse record all the Bins they are using for each item. But we can…

If you only have one Bin location for each item, you don't have to use the Bin management at all. Just set up a custom field as Bin location for each item, make it show on SO form, it will be able to print on everywhere. This is what I am doing.

If it's non-inventory item, I think you don't need to create a new one every time. Like we sell drop shipment custom made items. I just created 4 items for them (for accounts), ie. custom made tops, custom made hats, custom made giftware.Then I created some custom fields for these sales order lines. ie. STYLE number ,…

I don't think so. Our customers pay by months. The system we used before NS can separate the invoices on statement in months. We tried hard to keep the group on the statement bottom to "this month, last month...", we find we can not. After struggled a while, our customers all get used to the new statement. They can pay by…

thank you very much, Charlie. But both solutions don't work after I add "&<NLCUSTID> ". I am sending the email to the contacts in our system. I want the reply link to the customer record. Is there any other way to solve this problem? Jane

Thank you very much, Charlie. You saved my life. We have made it. We find we can get the company information from the contact directly without having to set up a custom field. Jane

We get the company name from <NLCOMPANY> which is a field in contact. <p>2. From mid September Shiny is going to distribute Winningspirit new catalogue 2010 and new price list effect 28th September. <br>To ensure we deliver to the correct person, correct address, please kindly fill the form and submit. </p><p><a…

HI, Chris I haven't bought UPC code yet. I am thinking for internal management use, maybe I just use excel to generate a 7 digits code and input to Netsuite. Jane