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Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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You should do this: Home --> Set Preferences --> Alerts sub tab CLICK HERE TO SEND A TEST EMAIL MESSAGE TO .... please notice that it will send the information regards your home dashboard only and for reminders & KPI portlet.