My Stuff
Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Comments
-
@j_larr please let me know if NetSuite Support gives you a different answer. Thanks.
-
Not yet. I submitted a ticket to NetSuite Support. They have identified it as a defect that may be related to Avatax. However, their engineers have not fixed the issue. They are still working on this. I submitted the NS Support case at the end of March. It has been about 2 1/2 months and they are still working on it🙄
-
Thank you, Elychelle. I have submitted a case to Customer Support. They have been able to reproduce the error and they are looking into why this is happening. Have a great weekend.
-
I exposed the subscription line on the invoice and I still get the failure error. Now I got the error when I ran it by Customer/Group or All Customers.
-
Elychelle, Thank you for your reply. Answer to your questions below: Screen Fields: Recurring Billing - Yes Billing Account - Yes Sublist Fields: Subscription - Yes Charge Type - Yes Subscription Line - No Charges - Yes Another thing is I am only getting this failure message if I run the billing operation and select a…